Author Topic: my.avast not showing any device // got 3 premier and also other licence  (Read 2721 times)

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Offline theinstephan

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Hi,

I have got multiple licence for Avast Premier, CleanUp, etc. but none is shown @ my.avast page.
Even the 3 PC currently running Premier don´t show up @ my.avast page.
When I look into the different Programms itself the licence is there.
Wanted to install on a 4th device, but suggested Free Version instead of Premier.

Suggestions other than reinstall? Don´t trust to do so, because on my.avast no licence is shown... don´t wana loose already working ones.
Also got Passwords running, would be a pain in the a**.

Best regards

Offline Asyn

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Re: my.avast not showing any device // got 3 premier and also other licence
« Reply #1 on: February 16, 2019, 07:10:29 PM »
Did you buy from Avast directly or from a reseller..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline theinstephan

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Re: my.avast not showing any device // got 3 premier and also other licence
« Reply #2 on: February 17, 2019, 04:10:45 PM »
Did not buy from a reseller, years ago as my older system got infected althrougt i had Kaspersky running, after i made new clean win installation, i switched to Avast.
In the beginning i only had the free version, over the years i upgraded througt the programm itself and also got more licences for any other systems i own.
So i have only got digital content licence no physical discs.

The Problem solved itself, now my Avast Account is showing again my devices and licences.

Thanks anyway

Offline bob3160

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Re: my.avast not showing any device // got 3 premier and also other licence
« Reply #3 on: February 17, 2019, 08:52:39 PM »
Avast doesn't use or distribute "discs".
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline Asyn

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Re: my.avast not showing any device // got 3 premier and also other licence
« Reply #4 on: February 18, 2019, 06:08:28 AM »
The Problem solved itself, now my Avast Account is showing again my devices and licences.

Thanks anyway
NP, thanks for the feedback.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline chris..

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Re: my.avast not showing any device // got 3 premier and also other licence
« Reply #5 on: February 18, 2019, 11:03:12 AM »
The Problem solved itself, now my Avast Account is showing again my devices and licences.
For your 4th device (free av) too ?
Quote
Wanted to install on a 4th device, but suggested Free Version instead of Premier.
If so, how did you manage to have "avast free" appear on your my.avast.com account?
Is that according to my edit2 posted on this subject that I haven't really tested myself ?

I remind  that for me too my 3 devices protected by an AIS license had not appeared in my avast account for months, but that I was able to have them reappear now by downloading the (particular) online installer that allows you to pair the licenses to the avast account.
« Last Edit: February 18, 2019, 11:10:27 AM by chris.. »