Author Topic: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016  (Read 7538 times)

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Offline Johan | Vevida

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #15 on: January 28, 2019, 04:36:54 PM »
Our customers at Vevida (Vevida.com) experience the same problems. After we disabled TLSv1.3 for our outgoing mail server the time-out issues were no longer present.

Support package ID: 0OL8S

Offline apeka

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #16 on: January 29, 2019, 01:32:06 AM »
Since Avast 19.1.2360 I experience problems as well (no connection with my spammail box) results in an Outlook 2016 error. I'm a Vevida customer and use STARTTLS.
@Johan | Vevida: What setting do you recommend instead?

Offline Johan | Vevida

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #17 on: February 22, 2019, 02:57:45 PM »
@apeka

We disabled TLSv1.3 for our incoming and outgoing mail server. You don't need to change the settings. If you still receive errors in Outlook i would advise you to contact our customer service.

Vevida
0502110100
info@vevida.com

Offline Philip188

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #18 on: December 12, 2019, 02:15:34 PM »
I started getting problems with Avast and Outlook when I installed Avast in April 2019. Avast could not help so I turned to Microsoft. Initialy thay could help by disabling add ins but then it started again. I asked Avast for a refund in JUly 2019 explaining why but this is the reply that I got:=
-All Avast programs can be used 30 days for free as a trial, and additionally we offer a 30 days money back guarantee from the date of purchase.
On this occasion, it appears that you have missed the guaranteed period.


I kept disabling Avast each time to use Outlook but it became problematic and tedious. Also I had no anti-virus. Having paid for a years subscription I reinstalled it and the problems started again in September 2019.

I turned back to Microsoft Support and after trying various things for weeks, they finally asked me to disable Avast until further notice. I have done that and the problems have ceased. I have no intention of using it again. In my view, it is wasted money and a problematic piece of software, if you are using Windows 10.