Author Topic: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016  (Read 7662 times)

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Offline apeka

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Hello,
Since I upgraded to the new Avast Free version 19.1.2360 (built 19.1.4142.0) I'm experiencing problems when sending and receiving mail in Outlook 2016:
During the mail process synchronization it takes a long time to finish and the connection with my Spam-mail (IMAP) folder times out ('Can't connect to the server').
Outlook 2016 is not the problem here. As a workaround I turned off the Avast Mail Shield to get it working again and have my mail delivered to Outlook.
Please help. Thanks.
« Last Edit: January 09, 2019, 06:52:43 AM by apeka »

Offline apeka

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Version 19.1.2360 mail shield causes problem with Outlook 2016 - Help please
« Reply #1 on: January 10, 2019, 01:17:47 PM »
Hello,
Still no reactions to my post, I really hope anyone can help me with this...?
I use Avast for several years now and never had any problems, until this new version came out..
Sending and receiving e-mails in Outlook 2016 now results in a time out error: Apparently 'no connection with my Spammail box' (IMAP) it says.. Can't figure it out.. When I disable the mail shield in Avast it all works without any problems and all my e-mail folders are synchronized within seconds. So it seems to point to a problem with the mail shield in version 19.1.2360.
Hope anybody can help me out with this? Are there more problems with the new version blocking mail servers?
I really do hope that I'm not forced to get another virusscanner.. :-(
Any hint or help will be greatly appreciated! Thanks in advance..

Offline Asyn

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #2 on: January 10, 2019, 01:54:44 PM »
Follow instructions: https://support.avast.com/article/33/ and post your File-ID here afterwards.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline apeka

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #3 on: January 10, 2019, 02:43:30 PM »
Thanks, I just filled in the support form and sent it in.
The File ID is: QK0U3

See the attachment for the Outlook 2016 error. (Sorry it's in Dutch)
« Last Edit: January 10, 2019, 04:13:36 PM by apeka »

Offline Asyn

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #4 on: January 11, 2019, 08:04:03 AM »
You're welcome, I forwarded it.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline apeka

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #5 on: January 14, 2019, 02:13:58 PM »
Still no solution  for my Avast/Outlook 2016 problem... It's annoying to have to switch off Avast first every time I open Outlook to get my mail.
As an Avast Free user I can't contact support myself. Is there another way to get some support on this? Thanks!

Offline Asyn

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #6 on: January 14, 2019, 03:05:39 PM »
Be patient. As said, I already forwarded it.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline waclaw66

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #7 on: January 19, 2019, 07:00:21 PM »
Same problem within Thunderbird 65. Support package ID: T661M

Offline Asyn

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #8 on: January 19, 2019, 07:04:46 PM »
Same problem within Thunderbird 65. Support package ID: T661M
Sorry, but his topic is about Outlook..!! I'd suggest to start a new one.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline waclaw66

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #9 on: January 20, 2019, 10:08:56 AM »
Same problem within Thunderbird 65. Support package ID: T661M
Sorry, but his topic is about Outlook..!! I'd suggest to start a new one.

Yes, but symptoms are the same no matter what client you use. That would be dupe of this issue. I just wanted to notify, that it is a general problem.

Online DavidR

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #10 on: January 20, 2019, 10:24:01 AM »
Same problem within Thunderbird 65. Support package ID: T661M
Sorry, but his topic is about Outlook..!! I'd suggest to start a new one.

Yes, but symptoms are the same no matter what client you use. That would be dupe of this issue. I just wanted to notify, that it is a general problem.

MS Outlook uses an Avast plugin/add-in to handle email from within MS Outlook itself, other email clients have email handled by the Avast Mail Shield.
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Offline Asyn

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #11 on: January 20, 2019, 11:19:45 AM »
Same problem within Thunderbird 65. Support package ID: T661M
Sorry, but his topic is about Outlook..!! I'd suggest to start a new one.
Yes, but symptoms are the same no matter what client you use. That would be dupe of this issue. I just wanted to notify, that it is a general problem.
Certainly no general problem, I've no issues with Thunderbird & Mail-Shield here.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline waclaw66

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #12 on: January 20, 2019, 12:15:25 PM »
Same problem within Thunderbird 65. Support package ID: T661M
Sorry, but his topic is about Outlook..!! I'd suggest to start a new one.
Yes, but symptoms are the same no matter what client you use. That would be dupe of this issue. I just wanted to notify, that it is a general problem.
Certainly no general problem, I've no issues with Thunderbird & Mail-Shield here.

Ok then, I've created a new topic...
https://forum.avast.com/index.php?topic=224649.0

Offline apeka

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #13 on: January 20, 2019, 11:28:43 PM »
Still no response from the Avast techs... :(
I noticed I use the same settings that are used by Waclaw66 in Thunderbird for my Outlook 2016: experience the same issues: IMAP disconnection, port settings, STARTTLS etc.,  are the same... I disabled Avast Mail Shields and then it's working fine.
So it looks like this is a general problem in version 19.1.2360.
For testing I also temporarily uninstalled Avast and installed Bitdefender Pro instead and then had no problems with Outlook. Don't get me misunderstood here: I'm still in favor of Avast and really do hope they're gonna fix this problem in the next update..
« Last Edit: January 20, 2019, 11:39:13 PM by apeka »

Offline bob3160

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Re: Update: Version 19.1.2360 mail shield cause problems with Outlook 2016
« Reply #14 on: January 21, 2019, 12:31:40 PM »
Still no response from the Avast techs... :(
I noticed I use the same settings that are used by Waclaw66 in Thunderbird for my Outlook 2016: experience the same issues: IMAP disconnection, port settings, STARTTLS etc.,  are the same... I disabled Avast Mail Shields and then it's working fine.
So it looks like this is a general problem in version 19.1.2360.
For testing I also temporarily uninstalled Avast and installed Bitdefender Pro instead and then had no problems with Outlook. Don't get me misunderstood here: I'm still in favor of Avast and really do hope they're gonna fix this problem in the next update..
I've reported the problem to Avast. Let's see if that helps.
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