Author Topic: OneTouch does not work anymore  (Read 2116 times)

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Offline edgarhofer

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OneTouch does not work anymore
« on: January 12, 2019, 06:22:40 AM »
Hello,

i am PAID Avast PW User since more then 2 years now. The Onetouch-function allways worked those time. But STOPPED to work since some weeks (around 1-2 months now). I even installed on different Mobile, but same same. Also on the mobile where it worked for one year, it does not work anymore !!

The Setup works. But then, when trying to log into passwords on pc, the onetouch message does not show up.

Tried with:
Nokia 6 (worked there many month, but then stopped working)
Samsung A7 2018 (never worked on this)

This is strange, cause the Onetouch is one of the only reasons why i even PAY for this product !!
??????


Offline Asyn

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Re: OneTouch does not work anymore
« Reply #1 on: January 12, 2019, 05:22:06 PM »
Hi, known issue, the devs are working on a fix.
Win 8.1 [x64] - Avast Premier 19.6.2381.Beta#3 - CC 5.58 - MCS - EEK - FF ESR 60.7 [NS/AOS/uBO] - TB 60.7.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline edgarhofer

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Re: OneTouch does not work anymore
« Reply #2 on: January 13, 2019, 06:03:33 AM »
Hi, known issue, the devs are working on a fix.

thx! that gives at least a little hope .... :-) ;-)

Offline Asyn

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Re: OneTouch does not work anymore
« Reply #3 on: January 13, 2019, 07:28:15 AM »
You're welcome.
Win 8.1 [x64] - Avast Premier 19.6.2381.Beta#3 - CC 5.58 - MCS - EEK - FF ESR 60.7 [NS/AOS/uBO] - TB 60.7.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Asyn

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Re: OneTouch does not work anymore
« Reply #4 on: January 18, 2019, 11:36:41 AM »
Dev-Info: The issue was fixed. Expect Android release next week if all goes well.
Win 8.1 [x64] - Avast Premier 19.6.2381.Beta#3 - CC 5.58 - MCS - EEK - FF ESR 60.7 [NS/AOS/uBO] - TB 60.7.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Dr Zyklon

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Re: OneTouch does not work anymore
« Reply #5 on: February 24, 2019, 07:06:55 AM »
OneTouch still doesn't work

Offline Asyn

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Re: OneTouch does not work anymore
« Reply #6 on: February 24, 2019, 07:38:08 AM »
OneTouch still doesn't work
Hi, it has been fixed in V1.6.2 of APW.
Win 8.1 [x64] - Avast Premier 19.6.2381.Beta#3 - CC 5.58 - MCS - EEK - FF ESR 60.7 [NS/AOS/uBO] - TB 60.7.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline sales107

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Re: OneTouch does not work anymore
« Reply #7 on: February 25, 2019, 12:00:31 AM »
To add to the scheme of things. Android version is version 1.6.2 and I can not access Pass words.
On the PC the pass words is locked and can not get the symbol to change status.
Changing the Pass word has no affect either so I am also locked out of Pass words on the PC.
Any suggestions or help?
TY

Offline sales107

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Re: OneTouch does not work anymore
« Reply #8 on: February 25, 2019, 12:13:29 AM »
Phone information:
Samsung-SM-G930V
Hardware Version REV0.6

Offline sales107

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Re: OneTouch does not work anymore
« Reply #9 on: February 25, 2019, 02:05:22 AM »
New message. License is good for another 59 days on the PC.

Offline Dr Zyklon

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Re: OneTouch does not work anymore
« Reply #10 on: April 11, 2019, 10:52:32 AM »
I'm using version 1.6.3 and OneTouch still isn't working, it has never worked.

Offline Asyn

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Re: OneTouch does not work anymore
« Reply #11 on: April 11, 2019, 11:21:28 AM »
I'm using version 1.6.3 and OneTouch still isn't working, it has never worked.
Contact support: https://support.avast.com/contact
Win 8.1 [x64] - Avast Premier 19.6.2381.Beta#3 - CC 5.58 - MCS - EEK - FF ESR 60.7 [NS/AOS/uBO] - TB 60.7.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0