Author Topic: 14 Errors from Avast in Win 7 System Update Readiness Tool log  (Read 1302 times)

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Offline glnz

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14 Errors from Avast in Win 7 System Update Readiness Tool log
« on: September 30, 2018, 08:26:33 PM »
I have Win 7 Pro 64-bit on a PC with 16GB RAM, and Avast AV Free.  (My Avast Free is version 18.6.2349 (build 18.6.3983.371).)

Just the last 24 hours, the machine has had INTERMITTENT internet connectivity issues on reboots, even after sfc /scannow.

 So I've also run System Update Readiness Tool a few times (which is for Win 7 what the DISM tools is for Win 10).
ALL THE REMAINING ERRORS ARE FROM AVAST - not other source !!!!  My Avast is 18.6.2349 (build 18.6.3983.371).

Here is the latest log (just now), from C:\Windows\Logs\CBS\CheckSUR.log: 

Quote
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-09-30 14:04

Checking Windows Servicing Packages
Checking Package Manifests and Catalogs
Checking Package Watchlist
Checking Component Watchlist
Checking Packages
Checking Component Store
(f)    CSI Missing Winning Component Key    0x00000000    x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_a01bd4182e9569cc       
(f)    CSI Unexpected Failure    0x00000005    14.0.25325.0    x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_a01bd4182e9569cc    Error deleting winners map value.
(f)    CSI C Mark Deployment Missing    0x00000000    c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_0b20a8ff883c3a4a    x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c   
(f)    CSI Missing Winning Component Key    0x00000000    amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_586e9d411a1940c6       
(f)    CSI Unexpected Failure    0x00000005    14.0.25325.0    amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_586e9d411a1940c6    Error deleting winners map value.
(f)    CSI C Mark Deployment Missing    0x00000000    c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_c373722873c01144    amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396   
(f)    CSI Missing Winning Component Key    0x00000000    amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_4b5d1834d3072800       
(f)    CSI Unexpected Failure    0x00000005    14.0.25325.0    amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_4b5d1834d3072800    Error deleting winners map value.
(f)    CSI Missing Winning Component Key    0x00000000    x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.25325.0_none_97ea50fde4578039       
(f)    CSI Unexpected Failure    0x00000005    14.0.25325.0    x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.25325.0_none_97ea50fde4578039    Error deleting winners map value.
(f)    CSI Missing Winning Component Key    0x00000000    x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.25325.0_none_a4fbd60a2b6998ff       
(f)    CSI Unexpected Failure    0x00000005    14.0.25325.0    x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.25325.0_none_a4fbd60a2b6998ff    Error deleting winners map value.
(f)    CSI Missing Winning Component Key    0x00000000    x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_930a4f0be7835106       
(f)    CSI Unexpected Failure    0x00000005    14.0.25325.0    x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_930a4f0be7835106    Error deleting winners map value.

Summary:
Seconds executed: 656
 Found 14 errors
  CSI Unexpected Failure Total count: 6
  CSI C Mark Deployment Missing Total count: 2
  CSI Missing Winning Component Key Total count: 6
 
 
--- Hey, Avast - come fix. ♪ ♫
« Last Edit: October 06, 2018, 01:42:57 AM by glnz »
Various Dell Optiplexes running XP Pro SP3 32-bit, Win 7 Pro SP1 64-bit and Win 10 Pro 64-bit.  Firefox with security add-ons.

Offline glnz

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Re: 14 Errors from Avast in Win 7 System Update Readiness Tool log
« Reply #1 on: October 06, 2018, 01:34:52 AM »

 ♪
(Bump.) 
Various Dell Optiplexes running XP Pro SP3 32-bit, Win 7 Pro SP1 64-bit and Win 10 Pro 64-bit.  Firefox with security add-ons.

Offline BWhit

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Re: 14 Errors from Avast in Win 7 System Update Readiness Tool log
« Reply #2 on: October 08, 2018, 04:25:42 PM »
Hi glnz, please take a look at this previous post: https://forum.avast.com/index.php?topic=211301.0 The errors you're seeing are expected if you've previously had Avast installed. Repairing Avast should resolve. To do this, please follow the steps in the guide located here: https://support.avast.com/en-us/article/Repair-Antivirus

Offline glnz

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Re: 14 Errors from Avast in Win 7 System Update Readiness Tool log
« Reply #3 on: October 15, 2018, 09:42:14 PM »
 
BWhit - I've run Avast Repair and the System Update Readiness (SUR) Tool a few times, and SUR continues to show eight ( 8 ) persistent errors, all caused by Avast.  Here's the latest checksur.log:
Quote
=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2018-10-15 15:24

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_a01bd4182e9569cc    x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_a01bd4182e9569cc   
(f)    CSI C Mark Deployment Missing    0x00000000    c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_0b20a8ff883c3a4a    x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c   
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_586e9d411a1940c6    amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_586e9d411a1940c6   
(f)    CSI C Mark Deployment Missing    0x00000000    c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_c373722873c01144    amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396   
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..t.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_4b5d1834d3072800    amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_4b5d1834d3072800   
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..t.vc140.mfc_fcc99ee6193ebbca_14.0.25325.0_97ea50fde4578039    x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.25325.0_none_97ea50fde4578039   
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avast.vc140.mfc_fcc99ee6193ebbca_14.0.25325.0_a4fbd60a2b6998ff    x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.25325.0_none_a4fbd60a2b6998ff   
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..t.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_930a4f0be7835106    x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.25325.0_none_930a4f0be7835106   

Summary:
Seconds executed: 156
 Found 8 errors
  CSI C Mark Deployment Not Marked Total count: 6
  CSI C Mark Deployment Missing Total count: 2

Why does Avast cause errors in the system?
Thanks. 
« Last Edit: October 15, 2018, 09:43:59 PM by glnz »
Various Dell Optiplexes running XP Pro SP3 32-bit, Win 7 Pro SP1 64-bit and Win 10 Pro 64-bit.  Firefox with security add-ons.

Offline glnz

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Re: 14 Errors from Avast in Win 7 System Update Readiness Tool log
« Reply #4 on: October 16, 2018, 01:53:14 PM »
 
By the way - to clarify - when I "Repair" Avast, reboot, and then run System Update Readiness tool (SUR), the first SUR report shows about 100 errors, ALL FROM AVAST.  But the SUR tool fixes most of them, but not the final eight above.

When I reboot and run the SUR tool again, I get the report immediately above only about the last eight items that cannot be fixed, ALL OF WHICH COME FROM AVAST.

Again, Avast is not playing nice with our PCs.  This should NOT be happening. 
Various Dell Optiplexes running XP Pro SP3 32-bit, Win 7 Pro SP1 64-bit and Win 10 Pro 64-bit.  Firefox with security add-ons.

Offline BWhit

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Re: 14 Errors from Avast in Win 7 System Update Readiness Tool log
« Reply #5 on: October 16, 2018, 03:34:47 PM »
Hi glnz,

I'm sorry that the repair option didn't work successfully for you. The next step would be to verify if the intermittent connection issues are being caused by the errors that SUR highlights. To do this, please fully uninstall Avast Free according to the instructions in this guide: https://support.avast.com/en-ww/article/94/, and then verify if the connectivity issues are still present. If so, then the issues are not being caused by the Avast application. Either way, please download the latest installation files from here and reinstall: https://support.avast.com/en-ww/article/Install-Free-Antivirus. Please let us know if the connectivity issues re-occur only once you have reinstalled.

Offline glnz

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Re: 14 Errors from Avast in Win 7 System Update Readiness Tool log
« Reply #6 on: January 13, 2019, 04:02:17 PM »
 
Update - I have not noticed the intermittent internet connections in a while, so they may have been caused by something else.

However ...

I have done a complete, strong UNinstallation and REinstallation of Avast on my Win 7 Pro 64-bit machine, and these "checksur" errors continue - with the very latest Avast 19-1-2360 --

Here are the latest results - all errors are from Avast:

=================================
Checking System Update Readiness.
Binary Version 6.1.7601.22471
Package Version 26.0
2019-01-13 09:53

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..t.vc140.crt_fcc99ee6193ebbca_14.0.26706.0_945e8bd9e5efd44e    x86_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.26706.0_none_945e8bd9e5efd44e   
(f)    CSI C Mark Deployment Missing    0x00000000    c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_0b20a8ff883c3a4a    x86_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_1d37a43bbfe1dc9c   
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..t.vc140.crt_fcc99ee6193ebbca_14.0.26706.0_4cb15502d173ab48    amd64_policy.14.0.avast.vc140.crt_fcc99ee6193ebbca_14.0.26706.0_none_4cb15502d173ab48   
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..t.vc140.mfc_fcc99ee6193ebbca_14.0.26706.0_993e8dcbe2c40381    x86_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.26706.0_none_993e8dcbe2c40381   
(f)    CSI C Mark Deployment Missing    0x00000000    c!avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_c373722873c01144    amd64_avast.vc110.crt_2036b14a11e83e4a_11.0.60610.1_none_d58a6d64ab65b396   
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avast.vc140.crt_fcc99ee6193ebbca_14.0.26706.0_59c2da0f1885c40e    amd64_avast.vc140.crt_fcc99ee6193ebbca_14.0.26706.0_none_59c2da0f1885c40e   
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!policy.14.0..t.vc140.mfc_fcc99ee6193ebbca_14.0.26706.0_519156f4ce47da7b    amd64_policy.14.0.avast.vc140.mfc_fcc99ee6193ebbca_14.0.26706.0_none_519156f4ce47da7b   
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avast.vc140.mfc_fcc99ee6193ebbca_14.0.26706.0_5ea2dc011559f341    amd64_avast.vc140.mfc_fcc99ee6193ebbca_14.0.26706.0_none_5ea2dc011559f341   
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avast.vc140.mfc_fcc99ee6193ebbca_14.0.26706.0_a65012d829d61c47    x86_avast.vc140.mfc_fcc99ee6193ebbca_14.0.26706.0_none_a65012d829d61c47   
(f)    CSI C Mark Deployment Not Marked    0x00000000    c!avast.vc140.crt_fcc99ee6193ebbca_14.0.26706.0_a17010e62d01ed14    x86_avast.vc140.crt_fcc99ee6193ebbca_14.0.26706.0_none_a17010e62d01ed14   

Summary:
Seconds executed: 179
 Found 10 errors
  CSI C Mark Deployment Not Marked Total count: 8
  CSI C Mark Deployment Missing Total count: 2
« Last Edit: January 13, 2019, 04:33:59 PM by glnz »
Various Dell Optiplexes running XP Pro SP3 32-bit, Win 7 Pro SP1 64-bit and Win 10 Pro 64-bit.  Firefox with security add-ons.