Author Topic: Downloaded a purchased program and Avast decided to send it for examination  (Read 670 times)

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Offline wpcouture

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This morning I purchased and downloaded a program. Win 10 64 bit. When I tried to install it Avast immediately came on captured the program and I got a message saying it was a new kind of program and might have a virus. It said it would send it to some place for review and I should know within 81 minutes if it is ok. This message disappeared .

First this is insidious. I have avast for help, not to control my actions.

I got back to my computer this evening and there was a message on my computer that the program had checked clear. I clicked on it in the browser bar to open and nothing is happening. I went to Task Manager and find that two programs are "suspended" Microsoft Office Click-to-Run and the program I bought. In the status column both say suspended.

I can right-click and end task on both of those warnings and they go away. If I then click on the file in my Win Explorer I get a message that it can't open because it is running in Chrome. I closed my browser, Downloaded it again and when I clicked on it I get a message that it would take 15 seconds to search for problems. When that was done it said that the file is clear and it will open momentarily. Well, that isn't happening.

I go back to Task Manager and it's back in there and "suspended".

Something Avast is doing is making changing something about this program or delaying it in such a way that Windows thinks it is a problem. I don't know how the "suspended" gets there from Windows or Avast.

This is BS and I need to get my program to work. I just canceled my auto-renew and if this doesn't get fixed the whole program will be uninstalled.


Offline schmidthouse

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Please provide Screenshots.
***HP ENVY 15K LT W10 Pro 64Bit/750GB HD/16GB Ram/Avast Prem.bc/VS/ASB/Mbam/Secureline/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 64Bit/1TB HD/8GB Ram/Avast Prem 19.3.2369/VS/ASB/Mbam/SecureLine/SANDBOXIE/Prey Project 
     
*Dell Inspiron XPsp4 PRO 32Bit/2.5GB Ram/Avast(since 2002)18.8.2356/OSA/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
<LAYERED SECURITY SOFTWARE PROTECTION on all OS's>

Offline wpcouture

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Will do, Just saw your reply and about to head out of house. Back later.

Offline wpcouture

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I didn't figure out why this happened but I got it working.

I do not like to do a restart in the middle of a problem like this so tried every option I could but finally shut it down last night and restarted it today. Just got back home now and tried to do the software install and everything was normal as it should have been the first time.

I have never had that happen with Avast before and had some concern that it was not Avast that delayed my install.

My days might be numbered with Avast due to this and the incessant trolling me to buy deeper into their system.

Thanks for the offer of help.

Bill

Offline schmidthouse

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You're welcome.
***HP ENVY 15K LT W10 Pro 64Bit/750GB HD/16GB Ram/Avast Prem.bc/VS/ASB/Mbam/Secureline/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 64Bit/1TB HD/8GB Ram/Avast Prem 19.3.2369/VS/ASB/Mbam/SecureLine/SANDBOXIE/Prey Project 
     
*Dell Inspiron XPsp4 PRO 32Bit/2.5GB Ram/Avast(since 2002)18.8.2356/OSA/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
<LAYERED SECURITY SOFTWARE PROTECTION on all OS's>

Online bob3160

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When all else fails, Reboot. That's been a long standing support suggestion. :)

Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.2.2364, WinPatrol, Unchecky How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline mchain

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AFAIK, Avast Free is one of the only a/v's offering the same level of protection as paid versions. 

Just ignore the ads.
Windows 10 Home 64-bit 1809 Avast Internet Security version 19.2.2364 (build 19.2.4186.437)