Avast Secure Browser won't install

[Stephen W]

One of my Windows 7 PCs running Avast Pro now has Avast Secure Browser after a recent update. But another one, though showing as up to date, still has the old SafeZone browser, on which Bank Mode has stopped working. I downloaded Secure Browser and tried a manual installation, but that does nothing - no window pops up although there's a process for it visible in Task Manager, apparently using CPU time.  What might be stopping this from installing?

[bob3160]

On the system that has the SafeZone browser still installed, I'd suggest that
you do a clean install of Avast which should remove everything and start things over
with a clean slate. Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

[Stephen W]

Thanks for that, Bob. Did all that. Safezone has gone, but the new Secure Browser is nowhere to be seen :-(

By the way, Backup/Restore configuration doesn't restore the license! Good job I thought of taking a screen dump of the licence code.

[bob3160]

Thanks for that, Bob. Did all that. Safezone has gone, but the new Secure Browser is nowhere to be seen :-(

By the way, Backup/Restore configuration doesn't restore the license! Good job I thought of taking a screen dump of the licence code.

Backing up is for your personal settings not your license. A clean install doesn't include the Secure Browser.
You can install it from here, https://www.avast.com/secure-browser

[Stephen W]

I have tried that. A splash screen appears for a while then goes away; nothing installed. By the way another Windows 7 PC under the same licence now has both the new Secure Browser AND the Safezone browser, which didn't uninstall itself when Avast updated itself.