Author Topic: Cannot open Avast installer on Windows Vista  (Read 4394 times)

0 Members and 1 Guest are viewing this topic.

Offline Dom_

  • Newbie
  • *
  • Posts: 2
Cannot open Avast installer on Windows Vista
« on: January 14, 2019, 09:42:50 PM »
Hi!  :)
I am experiencing an issue with the Avast installer.
I have downloaded Avast Free Antivirus, but when I try to open it I get the following error:
"The procedure entry point K32GetProcessImageFileNameW could not be located in the dynamic link library KERNEL32.dll."
I have tried to download the offline installer, but the same exact error appears.
I have tried to unblock the file from the security settings (because Windows Vista blocks files) but the error still occurs.
What can be done to fix this?
Let me know if there is any specific update that addresses this error.
Thanks in advance!

PC Specs:
HP G7000
Intel Pentium Dual Core T2370 1.73GHZ
2GB RAM
Windows Vista SP2 32-Bit

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 7170
  • When you think you know, Think Again
Re: Cannot open Avast installer on Windows Vista
« Reply #1 on: January 14, 2019, 10:15:07 PM »
You have to use the "online" installer stub for XP and Vista.
Here: https://forum.avast.com/index.php?topic=224223.0

Offline Dom_

  • Newbie
  • *
  • Posts: 2
Re: Cannot open Avast installer on Windows Vista
« Reply #2 on: January 14, 2019, 10:21:22 PM »
Hi schmidthouse.
I have mentioned that I have tried BOTH the online and offline installers. Both give the same error.

Edit: I tried the download you provided and it seems to be working! Thanks a ton.
If anything else happens i'll inform you.
« Last Edit: January 14, 2019, 10:26:24 PM by Dom_ »

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5564
  • Spartan Warrior
Re: Cannot open Avast installer on Windows Vista
« Reply #3 on: January 14, 2019, 11:54:30 PM »
schmidthouse is the hero of the day. 

Version 18.8 is the last supported version for both XP and Vista.
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
 UI version 1.0.788.  Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.2.6105 (build 24.1.8918.827) UI version 1.0.801

Offline schmidthouse

  • VIRUS FREE A Long Time
  • Avast Evangelist
  • Starting Graphoman
  • ***
  • Posts: 7170
  • When you think you know, Think Again
Re: Cannot open Avast installer on Windows Vista
« Reply #4 on: January 15, 2019, 12:00:14 AM »
schmidthouse is the hero of the day. 

Version 18.8 is the last supported version for both XP and Vista.

That will be enough of that. ;)