Author Topic: Cannot open Avast installer on Windows Vista  (Read 495 times)

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Offline Dom_

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Cannot open Avast installer on Windows Vista
« on: January 14, 2019, 09:42:50 PM »
Hi!  :)
I am experiencing an issue with the Avast installer.
I have downloaded Avast Free Antivirus, but when I try to open it I get the following error:
"The procedure entry point K32GetProcessImageFileNameW could not be located in the dynamic link library KERNEL32.dll."
I have tried to download the offline installer, but the same exact error appears.
I have tried to unblock the file from the security settings (because Windows Vista blocks files) but the error still occurs.
What can be done to fix this?
Let me know if there is any specific update that addresses this error.
Thanks in advance!

PC Specs:
HP G7000
Intel Pentium Dual Core T2370 1.73GHZ
2GB RAM
Windows Vista SP2 32-Bit

Offline schmidthouse

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Re: Cannot open Avast installer on Windows Vista
« Reply #1 on: January 14, 2019, 10:15:07 PM »
You have to use the "online" installer stub for XP and Vista.
Here: https://forum.avast.com/index.php?topic=224223.0
***HP ENVY 15K LT W10 Pro 64Bit/750GB HD/16GB Ram/Avast Prem.bc/VS/ASB/Mbam/Secureline/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 64Bit/1TB HD/8GB Ram/Avast Prem 19.3.2369/VS/ASB/Mbam/SecureLine/SANDBOXIE/Prey Project 
     
*Dell Inspiron XPsp4 PRO 32Bit/2.5GB Ram/Avast(since 2002)18.8.2356/OSA/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
<LAYERED SECURITY SOFTWARE PROTECTION on all OS's>

Offline Dom_

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Re: Cannot open Avast installer on Windows Vista
« Reply #2 on: January 14, 2019, 10:21:22 PM »
Hi schmidthouse.
I have mentioned that I have tried BOTH the online and offline installers. Both give the same error.

Edit: I tried the download you provided and it seems to be working! Thanks a ton.
If anything else happens i'll inform you.
« Last Edit: January 14, 2019, 10:26:24 PM by Dom_ »

Offline mchain

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Re: Cannot open Avast installer on Windows Vista
« Reply #3 on: January 14, 2019, 11:54:30 PM »
schmidthouse is the hero of the day. 

Version 18.8 is the last supported version for both XP and Vista.
Windows 10 Home 64-bit 1809 Avast Internet Security version 19.2.2364 (build 19.2.4186.439)

Offline schmidthouse

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Re: Cannot open Avast installer on Windows Vista
« Reply #4 on: January 15, 2019, 12:00:14 AM »
schmidthouse is the hero of the day. 

Version 18.8 is the last supported version for both XP and Vista.

That will be enough of that. ;)
***HP ENVY 15K LT W10 Pro 64Bit/750GB HD/16GB Ram/Avast Prem.bc/VS/ASB/Mbam/Secureline/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 64Bit/1TB HD/8GB Ram/Avast Prem 19.3.2369/VS/ASB/Mbam/SecureLine/SANDBOXIE/Prey Project 
     
*Dell Inspiron XPsp4 PRO 32Bit/2.5GB Ram/Avast(since 2002)18.8.2356/OSA/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
<LAYERED SECURITY SOFTWARE PROTECTION on all OS's>