Author Topic: Tried to update, payment confirmed, nothing happened  (Read 1529 times)

0 Members and 1 Guest are viewing this topic.

Offline Vassilis6

  • Newbie
  • *
  • Posts: 1
Tried to update, payment confirmed, nothing happened
« on: January 15, 2019, 12:34:12 PM »
Hi everyone,
Eventhough I paid yesterday for a year (17.88€) I still have the free version, as I received nothing from avast.
Am I doing something wrong?

Ty

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 70193
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Tried to update, payment confirmed, nothing happened
« Reply #1 on: January 15, 2019, 12:53:01 PM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
W 8.1 [x64] - Avast PremSec 21.4.2462.B3 [UI.616] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Ali244

  • Newbie
  • *
  • Posts: 1
Re: Tried to update, payment confirmed, nothing happened
« Reply #2 on: April 18, 2021, 08:11:38 PM »
Did you solve this? I am suffering of the same problem! 

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 84883
  • No support PMs thanks
Re: Tried to update, payment confirmed, nothing happened
« Reply #3 on: April 18, 2021, 09:10:40 PM »
Did you solve this? I am suffering of the same problem! 

Tagging on to a topic that is almost 2 1/2 years old isn't advised, much would have changed, both in the program and background services.

Either give more details on exactly what you have tried and a screenshot where possible (with personal/confidential details obscured) only then can we try to point you in the right direction.

Did you check the link given by Asyn - Sales - Orders and Renewals FAQ - https://www.avast.com/faq.php?article=AVKB24#artTitle.

Or check out this information -  Sales change order details wrong email address given, etc.
- Submit a support ticket https://support.avast.com/en-ww/contact/sales in your case select the Billing, payment, or license issues option - and then the I have a different billing or license issue and click Next and follow.

This will ask for an order ID, which you won't have - then enter 00000000 and give as much information that you can to help identify it.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 21.3.2459 (build 21.3.6164.561) UI 1.0.609/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security