When is it going to be noted, as far as which Cleanup Premium update truly fixed the issue where Cleanup was mislabeling good system & user files as broken, then wiping out operating systems and/or user programs and files?
?
I am scared to death to run Cleanup Premium until Avast admits the serious problem, and acknowledges fixing it.
I've used Avast Anti-Virus for years, and have a license for 3 computers, but Cleanup Premium was released way before it should have been, and serious flaws have not been publicly addressed.
Hi,
I am sorry but I didn't get what happened to you actually?
Could you please describe what kind of problem do you have with Cleanup product or what did you do with the product which lead to unexpected outcome?
I would like to help you, but in order to be able to do it I will first need to understand the problem you have.
Also if you will be so kind and send us log files so we can check them, it would increase the chance of fixing your problem.
You can simply send them by executing our log collector utility from this path
C:\Program Files (x86)\AVAST Software\Avast Cleanup\tulogcollector.exe assuming that you have still Avast Cleanup installed on your computer.
Just please add your email address there so we can join the logs with your report here.
Thank you.
