Author Topic: Avast Support not responding  (Read 585 times)

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Offline richpoints

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Avast Support not responding
« on: January 18, 2019, 01:48:25 AM »
Hi,
I've written avast billing support for a refund 3x in the past week and have not gotten a response.  I wrote to support and did not get a response.

Are you still in business?

Why aren't you responding to inquiries?

Posting here to find out what's going on...

Please help asap!

Online DavidR

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Re: Avast Support not responding
« Reply #1 on: January 18, 2019, 01:54:42 AM »
@ richpoints
By your comment "I've written avast billing support" 
Were you using the support ticket system, e.g. you should get a support ticket ID ?

If you did, submitting multiple tickets on the same issue could well be your problem.  Support Tickets are handled in a first in first out, by submitting multiple tickets on the same issue and orderID, etc. will drop you back to the bottom of the list.
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Offline killacarebeartoday

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Re: Avast Support not responding
« Reply #2 on: January 18, 2019, 02:04:03 AM »
David@ Would you have a link to support that gives a ticket ID? I have tried to find said support but cannot find it.

Offline mchain

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Re: Avast Support not responding
« Reply #3 on: January 18, 2019, 04:01:54 AM »
Here you go:  https://support.avast.com/en-us/article/Contact-Support/

Please submit only one support request and wait a bit.  Since this is Friday might be a wait as it is the weekend coming up.
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