Author Topic: Cancelled Atuo-renewal, still took my money  (Read 619 times)

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Offline Cristian180

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Cancelled Atuo-renewal, still took my money
« on: January 22, 2019, 02:32:19 PM »
Hello,

I have tried the free 60 day trial and when it was about to expire I cancelled my auto-renewal so I do not get billed for it. When the trial expired I got billed for the full year subscription. So now I have paid for the licence which I do not have. I have written a few emails through the support system but still no response. Could somebody help me on how to get in contact with them, since through the support system I seem to get no answer.
Thank you

Offline andrewbaggins

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Re: Cancelled Atuo-renewal, still took my money
« Reply #1 on: January 22, 2019, 07:06:02 PM »
Did you try cancelling by contacting Avast on their official form?

https://support.avast.com/en-us/contact/RNTY

Offline Cristian180

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Re: Cancelled Atuo-renewal, still took my money
« Reply #2 on: January 23, 2019, 09:04:03 AM »
Yes, I completed all of their support forms but I got no response. I get an ID for my complaint and they say they will send me an email as soon as possible but so far nothing. I am looking for another way to contact them.

Offline Asyn

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Re: Cancelled Atuo-renewal, still took my money
« Reply #3 on: January 23, 2019, 09:13:31 AM »
Be patient, a refund can take up to 7 business days.
Win 8.1 [x64] - Avast Premier 19.2.2364.BUC - CC 5.52 - MCS - EEK - FF ESR 60.5.1 [NS/AOS/uBO] - TB 60.5.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Stellarman

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Re: Cancelled Atuo-renewal, still took my money
« Reply #4 on: January 23, 2019, 09:32:09 AM »
Hello,

I have tried the free 60 day trial and when it was about to expire I cancelled my auto-renewal so I do not get billed for it. When the trial expired I got billed for the full year subscription. So now I have paid for the licence which I do not have. I have written a few emails through the support system but still no response. Could somebody help me on how to get in contact with them, since through the support system I seem to get no answer.
Thank you

Hi,

I just sent you an email with further information.

Thank you.