Author Topic: Avast Refund Request Timeframe  (Read 2632 times)

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Offline tknapp66

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Avast Refund Request Timeframe
« on: January 24, 2019, 04:21:51 PM »
Good Morning.

On Sunday January 30th Avast performed an auto renew for a licence on a PC I no longer own. I currently have a working license for the same software on a PC I do own. I thought I had cancelled all my auto renews so I could decide whether or not to purchase it so I'm unsure how this happend.

Order ID # 56934836800

I requested a refund and cancellation on Monday January 21st and today is Thursday January 24th. I have received anything from Avast not even a confirmation that they received my request. What is the standard policy for a response time?

I do not require two licences of the same software when I only own one PC.

Thank You
« Last Edit: January 24, 2019, 04:28:25 PM by tknapp66 »

Offline bob3160

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Re: Avast Refund Request Timeframe
« Reply #1 on: January 24, 2019, 07:02:53 PM »
It usually takes between 7 and 10 business days.
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Offline tknapp66

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Re: Avast Refund Request Timeframe
« Reply #2 on: January 25, 2019, 02:07:49 AM »
Thank You.

Offline Quiksilver

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Re: Avast Refund Request Timeframe
« Reply #3 on: January 29, 2019, 09:53:50 PM »
Good Morning.

On Sunday January 30th Avast performed an auto renew for a licence on a PC I no longer own. I currently have a working license for the same software on a PC I do own. I thought I had cancelled all my auto renews so I could decide whether or not to purchase it so I'm unsure how this happend.

Order ID # 56934836800

I requested a refund and cancellation on Monday January 21st and today is Thursday January 24th. I have received anything from Avast not even a confirmation that they received my request. What is the standard policy for a response time?

I do not require two licences of the same software when I only own one PC.

Thank You

Hi there,

Ticket # 07903535 was actually processed on January 24th and a refund was issued on that date at 5:30pm (CEST: GMT+2)

The reply was sent to your Hotmail address. Can you check that this was the case?

Actual lead time (i.e funds to appear as a credit in your account) can take between 5-7 working days.
« Last Edit: January 29, 2019, 10:15:32 PM by Quiksilver »
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