Author Topic: avast! SBS Premium update error  (Read 3237 times)

0 Members and 1 Guest are viewing this topic.

Offline Wercsy

  • Avast Reseller
  • Jr. Member
  • *
  • Posts: 22
  • Mizu?
avast! SBS Premium update error
« on: July 28, 2006, 04:09:54 PM »
I have an avast! SBS Premium licenc.

When I update manually the software, all is good. But the automatic update doesn't work.
Test proxy: OK
Server: SBS 2003   ISA 2004
Clients: WinXP prof


warning log:

2006.07.28.   2:06:34   1154045194   SYSTEM   848   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
2006.07.28.   2:06:35   1154045195   SYSTEM   848   An error has occured while attempting to update. Please check the logs. 
2006.07.28.   5:02:26   1154055746   SYSTEM   848   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
2006.07.28.   5:02:27   1154055747   SYSTEM   848   An error has occured while attempting to update. Please check the logs. 
2006.07.28.   7:58:18   1154066298   SYSTEM   848   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
2006.07.28.   7:58:19   1154066299   SYSTEM   848   An error has occured while attempting to update. Please check the logs. 
2006.07.28.   10:54:04   1154076844   SYSTEM   848   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
2006.07.28.   10:54:05   1154076845   SYSTEM   848   An error has occured while attempting to update. Please check the logs. 
2006.07.28.   13:49:41   1154087381   SYSTEM   848   Function setifaceUpdatePackages() has failed. Return code is 0x20000004, dwRes is 20000004. 
2006.07.28.   13:49:42   1154087382   SYSTEM   848   An error has occured while attempting to update. Please check the logs. 


setup_log:

28.07.2006   01:41:59.000   1154043719   general   Started: 28.07.2006, 01:41:59
28.07.2006   01:41:59.000   1154043719   general   Running setup_av_srv-27e (638)
28.07.2006   01:41:59.000   1154043719   system   Operating system: Windows2003 ver 5.2, build 3790, sp 1.0 [Szervizcsomag 1] SERVER
28.07.2006   01:41:59.000   1154043719   system   Computer WinName: SZERVER
28.07.2006   01:41:59.000   1154043719   system   Windows Net User: SYSTEM
28.07.2006   01:41:59.000   1154043719   general   Cmdline: /downloadpkgs /noreboot /updatenews /verysilent /nolog 
28.07.2006   01:41:59.000   1154043719   general   DldSrc set to inet
28.07.2006   01:41:59.000   1154043719   general   Operation set to INST_OP_UPDATE_GET_PACKAGES
28.07.2006   01:41:59.000   1154043719   general   Old version: 27e (638)
28.07.2006   01:41:59.000   1154043719   system   Computer DnsName: szerver.master-yachting.local
28.07.2006   01:41:59.000   1154043719   system   Computer Ip Addr: 192.168.0.1
28.07.2006   01:41:59.000   1154043719   internet   SYNCER: Type: use IE settings
28.07.2006   01:41:59.000   1154043719   internet   SYNCER: Auth: another authentication, use WinInet
28.07.2006   01:41:59.000   1154043719   package   Part prg_av_srv-27e is installed
28.07.2006   01:41:59.000   1154043719   package   Part vps-63002 is installed
28.07.2006   01:41:59.000   1154043719   package   Part news-4a is installed
28.07.2006   01:41:59.000   1154043719   package   Part setup_av_srv-27e is installed
28.07.2006   01:41:59.000   1154043719   general   Old version: 27e (638)
28.07.2006   01:42:00.000   1154043720   file   SetExistingFilesBitmap: 305->155->155
28.07.2006   01:42:00.000   1154043720   general   GUID: cf8d1b5d-e6c1-4b0d-98bc-7fe0e184f313
28.07.2006   01:42:00.000   1154043720   general   Server definition(s) loaded for 'main': 61 (maintenance:0)
28.07.2006   01:42:00.000   1154043720   general   SelectCurrent: selected server 'Download19 AVAST server' from 'main'
28.07.2006   01:42:00.000   1154043720   package   GetPackages - set proxy for inet
28.07.2006   01:42:00.000   1154043720   internet   SYNCER: Type: use IE settings
28.07.2006   01:42:00.000   1154043720   internet   SYNCER: Auth: another authentication, use WinInet
28.07.2006   01:42:21.000   1154043741   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
28.07.2006   01:42:42.000   1154043762   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
28.07.2006   01:42:42.000   1154043762   general   InvalidateCurrent: invalidated server 'Download19 AVAST server' from 'main'
28.07.2006   01:42:42.000   1154043762   general   SelectCurrent: selected server 'Download50 AVAST server' from 'main'
28.07.2006   01:42:42.000   1154043762   package   GetPackages - set proxy for inet
28.07.2006   01:42:42.000   1154043762   internet   SYNCER: Type: use IE settings
28.07.2006   01:42:42.000   1154043762   internet   SYNCER: Auth: another authentication, use WinInet
28.07.2006   01:43:04.000   1154043784   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
28.07.2006   01:43:04.000   1154043784   general   InvalidateCurrent: invalidated server 'Download50 AVAST server' from 'main'
28.07.2006   01:43:04.000   1154043784   general   SelectCurrent: selected server 'Download26 AVAST server' from 'main'
28.07.2006   01:43:04.000   1154043784   package   GetPackages - set proxy for inet
28.07.2006   01:43:04.000   1154043784   internet   SYNCER: Type: use IE settings
28.07.2006   01:43:04.000   1154043784   internet   SYNCER: Auth: another authentication, use WinInet
28.07.2006   01:43:27.000   1154043807   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
28.07.2006   01:43:27.000   1154043807   general   InvalidateCurrent: invalidated server 'Download26 AVAST server' from 'main'
28.07.2006   01:43:27.000   1154043807   general   SelectCurrent: selected server 'Download10 AVAST server' from 'main'
28.07.2006   01:43:27.000   1154043807   package   GetPackages - set proxy for inet
28.07.2006   01:43:27.000   1154043807   internet   SYNCER: Type: use IE settings
28.07.2006   01:43:27.000   1154043807   internet   SYNCER: Auth: another authentication, use WinInet
28.07.2006   01:43:50.000   1154043830   package   ERROR:HttpGetWininet, catch returned 0x00002EFD
28.07.2006   01:43:50.000   1154043830   general   InvalidateCurrent: invalidated server 'Download10 AVAST server' from 'main'

Offline Vlk

  • Avast CEO
  • Serious Graphoman
  • *
  • Posts: 11664
  • Please don't send me IM's. Email only. Thx.
    • ALWIL Software
Re: avast! SBS Premium update error
« Reply #1 on: July 28, 2006, 05:03:44 PM »
Your ISA Server setup probably doesn't allow anonymous access to the Internet, right?

If so, please do the following: change the properties of the "Avast IAVS4 Control Service" service so that it logs on under a named user account (and not "LocalSystem" which is the detault). Please make sure that the account has

- local admin privileges
- Internet access (on the ISA server).


Thanks
Vlk
If at first you don't succeed, then skydiving's not for you.