Author Topic: white screen  (Read 2456 times)

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Offline rento2

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white screen
« on: January 28, 2019, 03:19:32 PM »
sometimes i have white screen when i open avast free i try repair and its same thing white screen,but not always sometime(2,3 times in 2 weeks) it happens and when it happens I restart pc and its working normal no more white screen.
« Last Edit: January 28, 2019, 03:25:41 PM by rento2 »

Offline Asyn

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Re: white screen
« Reply #1 on: January 28, 2019, 03:32:57 PM »
Provide details...
Windows 8.1 [x64] - Avast Premier 19.6.2383.BC - CC 5.59 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline bob3160

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Re: white screen
« Reply #2 on: January 28, 2019, 03:33:13 PM »
Try the following > Clean Install of Avast:
https://goo.gl/4Ptzkf
If you need additional help with the Clean Install, watch this:
https://youtu.be/p-h3myRD51A

Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.5.2378, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Kaizer Boab

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Re: white screen
« Reply #3 on: January 30, 2019, 11:51:27 AM »
I am having the same "White Screen" problem which began when I updated AVAST to 19.1.2360 (build 191.4142.0) on 4th January 2019.

I did a repair install which resolved the problem briefly. When the problem returned I performed another repair install. Again it fixed the problem briefly. It returned again so I did a full clean install on 26th January 2019 using the AVAST uninstall utility and following the instructions here: https://www.avast.com/en-gb/uninstall-utility
Yet again it only fixed the problem for a couple of days.

Today the problem has returned. If I look at avast icon in the system tray it says I am protected but I am not sure this is so.

If I try to launch the user interface I get a white screen. If I right click a file and chose scan nothing happens. If I right click the icon in the tray and try to select any of the options nothing happens.

I also performed a system file check and there were no errors. I am baffled as to what is causing this and how to resolve it. Do you have any other suggestions on what to try next?

I am running Windows 10 Professional 64-bit version 1803 (OS Build 17134.523)
Inel(R) Core i7-6700 CPU 3.4GHz
32GB memory
NVIDIA GeForce GTX 1060 3GB

Offline bob3160

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Re: white screen
« Reply #4 on: January 30, 2019, 03:34:55 PM »
Reported to Avast.
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1903 64bit, 8 Gig Ram, AvastFree 19.5.2378, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline schmidthouse

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Re: white screen
« Reply #5 on: January 30, 2019, 05:41:37 PM »
Very similar if not the same issue in this beta. Post #7
https://forum.avast.com/index.php?topic=224777.0
***HP ENVY 15K LT W10 Pro 1903 64Bit/750GB HD/16GB Ram/Avast Premier 19.6.2383 /VS 5.01/ASB/Mbam/Secureline b 5.4/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 1903 64Bit/1TB HD/8GB Ram/Avast Premier BETA 19.6.2383 /VS 5.01/ASB beta/Secureline b 5.4/SANDBOXIE/Prey Project 
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2000)18.8.2356/OSA/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
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Offline petr blatny

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Re: white screen
« Reply #6 on: January 31, 2019, 07:23:04 AM »
May I ask for logs when white UI appears - send them directly to me: petr.blatny@avast.com, pack/zip this folder please: c:\ProgramData\AVAST Software\Avast\log\

sometimes i have white screen when i open avast free i try repair and its same thing white screen,but not always sometime(2,3 times in 2 weeks) it happens and when it happens I restart pc and its working normal no more white screen.

Offline Kaizer Boab

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Re: white screen
« Reply #7 on: January 31, 2019, 11:53:01 AM »
I have performed another AVAST Repair but the problem will return. As soon as it happens again I will email you the logs as requested petr.

Offline generaluse4589

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Re: white screen
« Reply #8 on: January 31, 2019, 03:29:17 PM »
I have different Antivirus installed in different PCs!

Automatic "Upgrade" is turned off for all of them!

Yet, Avast decided to upgrade itself without asking, 3 January 2019! (Good Job Avast!)

Since then, I'm having this white\blank screen problem\bug\issue constantly!

Sometimes, when white\blank screen bug occurs, if I right click a file and Choose to "scan with Avast" option,  "Windows Explorer" freezes, than "Windows Explorer" and "Avast" restart themselves after some minutes! (Problem seems to be fixed for a certain period of time)!

Rebooting the PC is the only solution to fix the problem!

31 January 2019, and this bug is still not fixed! (Great)
____________________________________________________

I myself don't recommend people to install Avast anymore!

Avast "Behavior Shield" is a pain in the ass! (I turned it off! It slows down pc, and blocks ".exe" files without even asking or notify!)

Avast "CyberCapture" is another pain in the ass! (I Turned it off too! Even when "Upload file to Avast Lab for deep analysis" option is unchecked, Avast keeps sending files to their servers!)

When I plug a "4 TB" Hdd, Avast freezes Windows OS (The Hdd needs to be unplugged in order to unfreeze windows os)

Believe me Avast, You are going in the wrong way!

Thanks!

(Win 7 64bit)
« Last Edit: January 31, 2019, 03:51:24 PM by generaluse4589 »

Offline ante.mihelcic

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Re: white screen
« Reply #9 on: January 31, 2019, 05:14:12 PM »
I have different Antivirus installed in different PCs!

Automatic "Upgrade" is turned off for all of them!

Yet, Avast decided to upgrade itself without asking, 3 January 2019! (Good Job Avast!)

Since then, I'm having this white\blank screen problem\bug\issue constantly!

Sometimes, when white\blank screen bug occurs, if I right click a file and Choose to "scan with Avast" option,  "Windows Explorer" freezes, than "Windows Explorer" and "Avast" restart themselves after some minutes! (Problem seems to be fixed for a certain period of time)!

Rebooting the PC is the only solution to fix the problem!

31 January 2019, and this bug is still not fixed! (Great)
____________________________________________________

I myself don't recommend people to install Avast anymore!

Avast "Behavior Shield" is a pain in the ass! (I turned it off! It slows down pc, and blocks ".exe" files without even asking or notify!)

Avast "CyberCapture" is another pain in the ass! (I Turned it off too! Even when "Upload file to Avast Lab for deep analysis" option is unchecked, Avast keeps sending files to their servers!)

When I plug a "4 TB" Hdd, Avast freezes Windows OS (The Hdd needs to be unplugged in order to unfreeze windows os)

Believe me Avast, You are going in the wrong way!

Thanks!

(Win 7 64bit)

I have also mentioned that I have a similar problem with this latest version of Avast when it comes to scanning. My system looks like it freezes but that's because memory gets used up to the maximum 100%. It takes about an hour before the situation turns back to normal.

I'm also on Windows 7 Ultimate 64-bit.

Another problem (which has been mentioned and acknowledged by Avast) is that sometimes it refuses to release USBs or external HDDs so you can't safely remove them.

I hope they fix all of this soon.

Offline schmidthouse

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Re: white screen
« Reply #10 on: January 31, 2019, 07:49:29 PM »
I have different Antivirus installed in different PCs!

Automatic "Upgrade" is turned off for all of them!

Yet, Avast decided to upgrade itself without asking, 3 January 2019! (Good Job Avast!)

Since then, I'm having this white\blank screen problem\bug\issue constantly!

Sometimes, when white\blank screen bug occurs, if I right click a file and Choose to "scan with Avast" option,  "Windows Explorer" freezes, than "Windows Explorer" and "Avast" restart themselves after some minutes! (Problem seems to be fixed for a certain period of time)!

Rebooting the PC is the only solution to fix the problem!

31 January 2019, and this bug is still not fixed! (Great)
____________________________________________________

I myself don't recommend people to install Avast anymore!

Avast "Behavior Shield" is a pain in the ass! (I turned it off! It slows down pc, and blocks ".exe" files without even asking or notify!)

Avast "CyberCapture" is another pain in the ass! (I Turned it off too! Even when "Upload file to Avast Lab for deep analysis" option is unchecked, Avast keeps sending files to their servers!)

When I plug a "4 TB" Hdd, Avast freezes Windows OS (The Hdd needs to be unplugged in order to unfreeze windows os)

Believe me Avast, You are going in the wrong way!

Thanks!

(Win 7 64bit)

I have also mentioned that I have a similar problem with this latest version of Avast when it comes to scanning. My system looks like it freezes but that's because memory gets used up to the maximum 100%. It takes about an hour before the situation turns back to normal.

I'm also on Windows 7 Ultimate 64-bit.

Another problem (which has been mentioned and acknowledged by Avast) is that sometimes it refuses to release USBs or external HDDs so you can't safely remove them.

I hope they fix all of this soon.


As has been requested by Petr (Avast) please provide the Logs. This information will help identify the specific issue/s

Post #6

 "May I ask for logs when white UI appears - send them directly to me: petr.blatny@avast.com, pack/zip this folder please: c:\ProgramData\AVAST Software\Avast\log\"
 



« Last Edit: January 31, 2019, 07:51:14 PM by schmidthouse »
***HP ENVY 15K LT W10 Pro 1903 64Bit/750GB HD/16GB Ram/Avast Premier 19.6.2383 /VS 5.01/ASB/Mbam/Secureline b 5.4/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 1903 64Bit/1TB HD/8GB Ram/Avast Premier BETA 19.6.2383 /VS 5.01/ASB beta/Secureline b 5.4/SANDBOXIE/Prey Project 
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2000)18.8.2356/OSA/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
<LAYERED SECURITY SOFTWARE PROTECTION

Offline Kaizer Boab

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Re: white screen
« Reply #11 on: February 04, 2019, 11:43:29 AM »
The white screen returned again today.

Again f I try to launch the user interface I get a white screen. If I right click a file and chose scan nothing happens. If I right click the icon in the tray and try to select any of the options nothing happens.

As per your request petr blatny I have archived the log files and emailed them directly to you.

Offline Asyn

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Re: white screen
« Reply #12 on: February 04, 2019, 12:13:55 PM »
You could try the latest beta: https://forum.avast.com/index.php?board=15 (Possible fix included)
Windows 8.1 [x64] - Avast Premier 19.6.2383.BC - CC 5.59 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523

Offline schmidthouse

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Re: white screen
« Reply #13 on: February 05, 2019, 05:29:12 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15 (Possible fix included)

I'm not sure about that as I've had GUI issues with the latest beta on both Win 10 machines. :-\
***HP ENVY 15K LT W10 Pro 1903 64Bit/750GB HD/16GB Ram/Avast Premier 19.6.2383 /VS 5.01/ASB/Mbam/Secureline b 5.4/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 1903 64Bit/1TB HD/8GB Ram/Avast Premier BETA 19.6.2383 /VS 5.01/ASB beta/Secureline b 5.4/SANDBOXIE/Prey Project 
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2000)18.8.2356/OSA/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
<LAYERED SECURITY SOFTWARE PROTECTION

Offline Julius Wiley

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Re: white screen
« Reply #14 on: February 05, 2019, 08:19:22 AM »
You could try the latest beta: https://forum.avast.com/index.php?board=15 (Possible fix included)

I also have the same issue, GUI problem with windows 10 still not solved.

« Last Edit: February 07, 2019, 06:54:04 AM by Julius Wiley »
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