Author Topic: avast asks for a password that I have never set up  (Read 1575 times)

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Offline amidaisi

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avast asks for a password that I have never set up
« on: January 29, 2019, 12:34:43 PM »
Hi,

I have never choose a password to avast and now it is asking for it all the time, it begun with the avast password acount which I've never had configure and now I can't uninstall, I can't do anything!
I only wanted to run the antivirus and check if everything is ok.
Please help!

Offline MartinZ

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Re: avast asks for a password that I have never set up
« Reply #1 on: January 29, 2019, 05:27:08 PM »
that's strange. have you tried just to press enter (keep the field empty) ?

Offline amidaisi

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Re: avast asks for a password that I have never set up
« Reply #2 on: February 12, 2019, 03:51:14 PM »
yes, and it doesn´t work :'(

Offline Asyn

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Re: avast asks for a password that I have never set up
« Reply #3 on: February 13, 2019, 06:08:44 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline amidaisi

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Re: avast asks for a password that I have never set up
« Reply #4 on: March 25, 2019, 03:29:37 PM »
The free version, this last update and the others before (like 2 or 3 versions before this last one)
64 bits
I dont know what is sp and build?
I have never had other av before avast, since i bought the computer, and it was new.
I always could use avast and do all the things it can do, but now I can't even open it, or remove it or something....

Offline Asyn

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Win 8.1 [x64] - Avast PremSec 21.10.6772.IBC [UI.679] - EEK - Firefox ESR 91.3 [NS/uBO/PB] - TB 91.3.2
Avast-Tools: Secure Browser 96.0 - Cleanup 21.3 - SecureLine 5.14 - Driver Updater 21.3 - CCleaner 5.87
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0