Author Topic: Avast License: An unexpected error occurred  (Read 5198 times)

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Offline MoltresRider

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Avast License: An unexpected error occurred
« on: January 29, 2019, 06:18:55 PM »
I have a license for Avast Premier but after it "updated", to version 19.1.2360, it reverted to a "free" version losing all the features I paid for. The Premier license is still listed in the list of my licenses but I cannot switch to it! Every time I try, I get the following error message "An unexpected error occurred"

No matter what I do, I cannot switch to my paid license. I tried a repair install, I tried uninstalling and reinstalling Avast Premier but the same problem still occurs, "An unexpected error occurred" when trying to switch to my paid license.

This seems to be a problem with the versions itself rather than my computer or my Avast as it was working fine before the update.

I Googled the problem but nothing relevant came up

How do I fix this?

Offline schmidthouse

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Re: Avast License: An unexpected error occurred
« Reply #1 on: January 29, 2019, 07:53:32 PM »
Reboot (again) :)

Offline Long Vũ

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Re: Avast License: An unexpected error occurred
« Reply #2 on: January 31, 2019, 03:33:11 AM »
I got that problem too, can't find the way to resolve it, it sucks

Offline Joya3

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Re: Avast License: An unexpected error occurred
« Reply #3 on: February 06, 2019, 05:23:56 PM »
I am having that same problem right now.  :( :-[ I really need it to work.

Offline Asyn

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W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline MoltresRider

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Re: Avast License: An unexpected error occurred
« Reply #5 on: February 17, 2019, 01:23:23 AM »
I followed all those steps outlined in the troubleshooting but I am still having issues! I ALREADY said that I uninstalled and reinstalled Avast and that was the last troubleshooting step outlined.

After that, I do not know what else to do! It is VERY frustrating!!! This is a problem at YOUR END Avast!!


I uninstalled and reinstalled MULTIPLE TIMES to no avail!!! If you guys cannot figure this out, I will be DEMANDING a FULL REFUND!!! I
« Last Edit: February 17, 2019, 01:39:55 AM by MoltresRider »

Offline Asyn

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Re: Avast License: An unexpected error occurred
« Reply #6 on: February 17, 2019, 07:29:07 AM »
Did you buy from Avast directly or from a reseller..?
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0