Author Topic: Can't "safely remove" my USB thumb drive anymore  (Read 4602 times)

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Offline avast.nospam4sba

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Can't "safely remove" my USB thumb drive anymore
« on: February 01, 2019, 08:14:19 AM »
Hi,

For some time (I would say a week) I haven't been able to "safely remove" my USB thumb drive anymore.

Process Explorer says AvastSvc.exe has a handle on the drive (see screenshot).

Has there been a recent change in Avast w.r.t. handling of removable drives?

This is a severe issue -- I can't just shutdown the system every time I want to eject a drive!

Any clue?

TIA for your help.



Offline Asyn

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Re: Can't "safely remove" my USB thumb drive anymore
« Reply #1 on: February 01, 2019, 08:16:38 AM »
Hi, known issue. Will be fixed in V19.2.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline avast.nospam4sba

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Re: Can't "safely remove" my USB thumb drive anymore
« Reply #2 on: February 01, 2019, 09:53:44 AM »
Thanks for the prompt reply.

Good to know!

Is there an ETA?

For now I'll stick to:

removedrive i: -e

  ;)


Offline Asyn

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Re: Can't "safely remove" my USB thumb drive anymore
« Reply #3 on: February 01, 2019, 09:59:56 AM »
You're welcome. (ETA: probably next week)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline avast.nospam4sba

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Re: Can't "safely remove" my USB thumb drive anymore
« Reply #4 on: February 04, 2019, 09:41:30 AM »
Thanks! Will hold my breath  :P

Offline Asyn

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Re: Can't "safely remove" my USB thumb drive anymore
« Reply #5 on: February 04, 2019, 10:01:06 AM »
Be my guest. ;)
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline avast.nospam4sba

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Re: Can't "safely remove" my USB thumb drive anymore
« Reply #6 on: February 08, 2019, 07:52:17 AM »
I hate to say, but the problem is still there...

See attached screenshots.

Offline Asyn

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Re: Can't "safely remove" my USB thumb drive anymore
« Reply #7 on: February 08, 2019, 08:00:26 AM »
According to the beta changelog, it should be fixed.
See: https://forum.avast.com/index.php?topic=225069.0
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline avast.nospam4sba

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Re: Can't "safely remove" my USB thumb drive anymore
« Reply #8 on: February 08, 2019, 12:22:04 PM »
Sure, but Process Explorer does show that AvastSvc.exe has an open handle on the device, thus preventing removal.

Where do we go from here?

Maybe with my developer hat on I can help troubleshoot the issue?

Offline Asyn

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Re: Can't "safely remove" my USB thumb drive anymore
« Reply #9 on: February 09, 2019, 04:45:37 AM »
Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline abruptum

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Re: Can't "safely remove" my USB thumb drive anymore
« Reply #10 on: February 09, 2019, 05:13:49 PM »
I can confirm that this problem is not fixed.

Offline Asyn

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Re: Can't "safely remove" my USB thumb drive anymore
« Reply #11 on: February 09, 2019, 05:17:40 PM »
I can confirm that this problem is not fixed.
Hi, Alikhan already forwarded it.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline avast.nospam4sba

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Re: Can't "safely remove" my USB thumb drive anymore
« Reply #12 on: February 09, 2019, 05:48:28 PM »
I also still get the problem -- see screenshots.

Offline Asyn

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Re: Can't "safely remove" my USB thumb drive anymore
« Reply #13 on: February 09, 2019, 05:54:37 PM »
I also still get the problem -- see screenshots.
As said, it has been forwarded, but it's weekend - be patient.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0