Author Topic: How to get details of "Unable to Scan" files?  (Read 1015 times)

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Offline Clint O

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How to get details of "Unable to Scan" files?
« on: February 02, 2019, 11:35:05 PM »
I just completed a full system scan.  The report says there are a couple of hundred files that Avast was unable to scan.  In the scan report, I cannot see any details of these files. 
How can I see a list of the files that were not scanned?  (I have searched the forum for an answer to this question and wasn't able to find an answer.)
I am using the free version of Avast for Mac.
(BTW, it's nearly impossible for me to read the letters in the verification image.  Can Avast find/use another verification method that isn't such a struggle to read?)

Offline Asyn

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Re: How to get details of "Unable to Scan" files?
« Reply #1 on: February 03, 2019, 07:24:17 AM »
(BTW, it's nearly impossible for me to read the letters in the verification image.  Can Avast find/use another verification method that isn't such a struggle to read?)
Captcha is only needed for your first 3 posts. (Spam protection)
Win 8.1 [x64] - Avast Premier 19.4.2374.BUC - CC 5.56 - MCS - EEK - FF ESR 60.6.1 [NS/AOS/uBO] - TB 60.6.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Clint O

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Re: How to get details of "Unable to Scan" files?
« Reply #2 on: February 03, 2019, 07:48:17 AM »
Thank you for the reply about the Capcha requirements.

Going back to my original question:  How can I see a list of the files that are "Unable to Scan"?

Thanks!
Clint

Offline Asyn

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Re: How to get details of "Unable to Scan" files?
« Reply #3 on: February 03, 2019, 07:56:40 AM »
Win 8.1 [x64] - Avast Premier 19.4.2374.BUC - CC 5.56 - MCS - EEK - FF ESR 60.6.1 [NS/AOS/uBO] - TB 60.6.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Clint O

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Re: How to get details of "Unable to Scan" files?
« Reply #4 on: February 03, 2019, 06:05:17 PM »
Thanks for sending the link to that thread in the forums.

I scrolled down through a bunch of posts that essentially said "Question not answered" over and over, until finally near the bottom of thread a user figured out how to do it.  (Position the cursor in the middle of the big empty field that looks like it should be showing a list of files; then right click to get a contextual menu; then select "Non-scanned".)

Why does it have to be so hard to get that explanation?

Offline Asyn

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Re: How to get details of "Unable to Scan" files?
« Reply #5 on: February 04, 2019, 04:52:42 AM »
Thanks for sending the link to that thread in the forums.
You're welcome.
Win 8.1 [x64] - Avast Premier 19.4.2374.BUC - CC 5.56 - MCS - EEK - FF ESR 60.6.1 [NS/AOS/uBO] - TB 60.6.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0