Author Topic: how to get to customer services!!(yes it exists)  (Read 2361 times)

0 Members and 1 Guest are viewing this topic.

Offline piet118

  • Newbie
  • *
  • Posts: 11
how to get to customer services!!(yes it exists)
« on: February 03, 2019, 11:11:22 AM »
after a hard search i found customer services. It is hidden after layers of noncense. Dotn log in and get to bottom of the normal avastpage >> contact us <<
you come to this website: https://support.avast.com/en-us/contact/enter

Good luck to anybody needing service!!  ;)

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44501
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: how to get to customer services!!(yes it exists)
« Reply #1 on: February 03, 2019, 02:49:03 PM »
after a hard search i found customer services. It is hidden after layers of noncense. Dotn log in and get to bottom of the normal avastpage >> contact us <<
you come to this website: https://support.avast.com/en-us/contact/enter

Good luck to anybody needing service!!  ;)
That works to get help if you have a paid version. Free version is dependent on this forum or the Fact section.
« Last Edit: February 04, 2019, 04:58:55 PM by bob3160 »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline chris..

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2361
Re: how to get to customer services!!(yes it exists)
« Reply #2 on: February 03, 2019, 03:59:48 PM »
+1 bob,

piet118,
on the other hand , the link isn't hidden .
With more experience on this forum you would see that this link is given when necessary, also given after reading the FAQs
It is normal to start by reading the FAQs and/or asking for help here on the forum, ,a very large number of problems are solved by these ways.
Only then, you will be directed to the link, when the basic checks have not given apropriate results  ;)
It is necessary to filter a little, the avast support is not there to give you the weather  :D

In any case, I think you haven't tested it, otherwise I think that according to your question, you would be disappointed with the answer and the delay of this answer  ;)
As you said : Good luck to anybody needing service!!
« Last Edit: February 03, 2019, 04:05:45 PM by chris.. »

Offline piet118

  • Newbie
  • *
  • Posts: 11
Re: how to get to customer services!!(yes it exists)
« Reply #3 on: January 01, 2020, 11:35:24 AM »
webform is now (1-1-'20) taken offline. no further service by avast then some faqs that dont help and  an expensive usa phone number  Aparently Customers are seen less important for avast, saving on services is a bad company startegy. hiding the ways to get help or leaving no way to get help is not  a good startegy. it makes you loose customers!

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 84105
  • No support PMs thanks
Re: how to get to customer services!!(yes it exists)
« Reply #4 on: January 01, 2020, 02:47:39 PM »
webform is now (1-1-'20) taken offline.
<snip>

Are you talking about the link in your first post ?

If so I have just visited it and it is still there, so can you be more specific ?
Windows 10 Home 2004 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 20.9.2437 (build 20.9.5758.0) UI-1.0.579/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44501
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: how to get to customer services!!(yes it exists)
« Reply #5 on: January 01, 2020, 03:50:43 PM »
As David said, selecting this,

takes you to
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 67883
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: how to get to customer services!!(yes it exists)
« Reply #6 on: January 01, 2020, 04:07:34 PM »
webform is now (1-1-'20) taken offline. no further service by avast then some faqs that dont help and  an expensive usa phone number
As you're located in Europe, use: https://support.avast.com/en-eu/contact/enter
Win 8.1 [x64] - Avast PremSec 20.10.2439.Beta#2 [UI.580] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44501
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: how to get to customer services!!(yes it exists)
« Reply #7 on: January 01, 2020, 08:32:29 PM »
webform is now (1-1-'20) taken offline. no further service by avast then some faqs that dont help and  an expensive usa phone number
As you're located in Europe, use: https://support.avast.com/en-eu/contact/enter
It still gets you to the same Avast Support Forum. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 67883
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: how to get to customer services!!(yes it exists)
« Reply #8 on: January 02, 2020, 05:15:25 AM »
webform is now (1-1-'20) taken offline. no further service by avast then some faqs that dont help and  an expensive usa phone number
As you're located in Europe, use: https://support.avast.com/en-eu/contact/enter
It still gets you to the same Avast Support Forum. :)
No, the difference is that you don't get an US phone number but a webform for sales requests.
Win 8.1 [x64] - Avast PremSec 20.10.2439.Beta#2 [UI.580] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline chris..

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2361
Re: how to get to customer services!!(yes it exists)
« Reply #9 on: January 02, 2020, 09:49:46 AM »
yes and an other difference:
when you contact the support in a European language (French by example), you get an answer in this language, which is not negligible when you do not speak English at all.

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44501
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: how to get to customer services!!(yes it exists)
« Reply #10 on: January 02, 2020, 03:00:12 PM »
webform is now (1-1-'20) taken offline. no further service by avast then some faqs that dont help and  an expensive usa phone number
As you're located in Europe, use: https://support.avast.com/en-eu/contact/enter
It still gets you to the same Avast Support Forum. :)
No, the difference is that you don't get an US phone number but a webform for sales requests.
Here's the link I get when I click on the forum using your link to reach the website:
https://forum.avast.com/
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 67883
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: how to get to customer services!!(yes it exists)
« Reply #11 on: January 02, 2020, 03:24:04 PM »
Here's the link I get when I click on the forum using your link to reach the website:
https://forum.avast.com/
Probably a misconfiguration on your end, you should see/get: https://support.avast.com/en-eu/contact/enter
Win 8.1 [x64] - Avast PremSec 20.10.2439.Beta#2 [UI.580] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44501
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: how to get to customer services!!(yes it exists)
« Reply #12 on: January 02, 2020, 03:27:23 PM »
Here's the link I get when I click on the forum using your link to reach the website:
https://forum.avast.com/
Probably a misconfiguration on your end, you should see/get: https://support.avast.com/en-eu/contact/enter
Probably because the IP address I use is in the US and the one you use is in the EU.
There isn't anything for me to configure.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 67883
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: how to get to customer services!!(yes it exists)
« Reply #13 on: January 02, 2020, 03:34:41 PM »
Well, no idea Bob, but as the OP isn't located in the US, it should work for him.
Win 8.1 [x64] - Avast PremSec 20.10.2439.Beta#2 [UI.580] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline chris..

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2361
Re: how to get to customer services!!(yes it exists)
« Reply #14 on: January 03, 2020, 01:33:50 PM »
Well, no idea Bob, but as the OP isn't located in the US, it should work for him.
I can confirm
https://support.avast.com/en-eu/contact/enter (english EU)
or
https://support.avast.com/fr-eu/contact/enter (french EU)

target to the customer support given as screenshot by Asyn with just one little exception for "fr-eu": there's no "Choosing the right Avast product" option.