Author Topic: how to get to customer services!!(yes it exists)  (Read 2360 times)

0 Members and 1 Guest are viewing this topic.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 67883
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: how to get to customer services!!(yes it exists)
« Reply #15 on: January 03, 2020, 02:22:01 PM »
...with just one little exception for "fr-eu": there's no "Choosing the right Avast product" option.
Yes, this part isn't shown in German either.
Win 8.1 [x64] - Avast PremSec 20.10.2439.Beta#2 [UI.580] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44501
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: how to get to customer services!!(yes it exists)
« Reply #16 on: January 03, 2020, 02:29:28 PM »
The first reply actually answered the question asked by the user. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline chris..

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2361
Re: how to get to customer services!!(yes it exists)
« Reply #17 on: January 03, 2020, 03:10:18 PM »
webform is now (1-1-'20) taken offline. no further service by avast then some faqs that dont help and  an expensive usa phone number
As you're located in Europe, use: https://support.avast.com/en-eu/contact/enter
It still gets you to the same Avast Support Forum. :)
No, the difference is that you don't get an US phone number but a webform for sales requests.
After investigating , I think Bob's basically right for "free version"
Although the form is there, "Technical support for a free Avast product" does not allow individual contact with avast , just like piet118 said
Quote
no further service by avast then some faqs that dont help
or Bob #1 & #5
Quote
Free version is dependent on this forum
webform contact is only useful for paying versions

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 67883
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: how to get to customer services!!(yes it exists)
« Reply #18 on: January 03, 2020, 03:13:06 PM »
The OP is using a paid version.
Win 8.1 [x64] - Avast PremSec 20.10.2439.Beta#2 [UI.580] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline piet118

  • Newbie
  • *
  • Posts: 11
Re: how to get to customer services!!(yes it exists)
« Reply #19 on: January 05, 2020, 01:07:14 PM »
you get to the FAqs pages, but a-at least i- dont get to the webform anymore, so no change of getting help for problems that are not in the Faqs. The link used to bring you to the WEBFORM, what is a hidden way of sending an email. that way is cut of now. people searching for  solutions to their problems are not told to get to the forum and are only left with an expensive  phone number. BAd service!! :( :( >:( . By european law customer service needs to be easy reachable and it is NOT. so Avast is hiding itscustomer services illegally. you jide this fact by  massive answering to my posting with inacurate info. that is also bad :( why? arre you ashamed for your bad  and illegal service-hiding?. so ill start it a new in a new topic. i think its a thing to discus. so please dont fill it with spam this time

Offline piet118

  • Newbie
  • *
  • Posts: 11
Re: how to get to customer services!!(yes it exists)
« Reply #20 on: January 05, 2020, 01:41:12 PM »
hmm, :)) i do get to the webform pages again now.   Glad you brought it back online.

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 67883
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: how to get to customer services!!(yes it exists)
« Reply #21 on: January 05, 2020, 02:09:29 PM »
hmm, :)) i do get to the webform pages again now.   Glad you brought it back online.
Nothing has been brought back, they were always available (at least for Europe).
Win 8.1 [x64] - Avast PremSec 20.10.2439.Beta#2 [UI.580] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline chris..

  • Avast Evangelist
  • Super Poster
  • ***
  • Posts: 2361
Re: how to get to customer services!!(yes it exists)
« Reply #22 on: January 05, 2020, 02:28:09 PM »
You bought the avast security suite here.
So I don't quite understand why you say "...are only left with an expensive phone number."
I don't see anything complicated or hidden to find the support link.
Just 3 (simple) steps after you click on the link you indicate #1 to bypass the FAQs or expensive phone number ... ask the question directly to avast.
Otherwise, either there's something preventing you from completing the three steps, or I don't understand your expectations.
Edit:
Quote
Nothing has been brought back, they were always available (at least for Europe).
+1
Quote
hmm, :)) i do get to the webform pages again now.   Glad you brought it back online.
I understand better now :)
there was something preventing you from completing the three steps
« Last Edit: January 05, 2020, 02:35:02 PM by chris.. »

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 44501
  • 60 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: how to get to customer services!!(yes it exists)
« Reply #23 on: January 05, 2020, 04:11:18 PM »
The topicis over. the user has accomplished his task. :)
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 67883
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: how to get to customer services!!(yes it exists)
« Reply #24 on: January 05, 2020, 04:16:25 PM »
The topicis over. the user has accomplished his task. :)
Hopefully. ;)
Win 8.1 [x64] - Avast PremSec 20.10.2439.Beta#2 [UI.580] - CC 5.74 - EEK - FF ESR 78.5 [NS/AOS/uBO/PB] - TB 78.5 - SB/CP/SL/DU.B
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0