Author Topic: Can't Cancel auto renewal for premium cleanup  (Read 399 times)

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Offline wizzlbang

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Can't Cancel auto renewal for premium cleanup
« on: February 05, 2019, 08:45:56 AM »
I decided to try out the free trial for avast cleanup, but I've repeatedly attempted to cancel auto renewal for avast cleanup premium  only to be met with "We're sorry, we couldn't cancel your Auto-renewal subscription."

As it stands, my bank account will be overdrafted if I'm charged for renewal, it's very important that I cancel it.

Offline Stellarman

  • Avast team
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Re: Can't Cancel auto renewal for premium cleanup
« Reply #1 on: February 06, 2019, 09:10:02 AM »
I decided to try out the free trial for avast cleanup, but I've repeatedly attempted to cancel auto renewal for avast cleanup premium  only to be met with "We're sorry, we couldn't cancel your Auto-renewal subscription."

As it stands, my bank account will be overdrafted if I'm charged for renewal, it's very important that I cancel it.

Hi,

there is sometimes problem on the web site which then communicates the wrong state, however it seems that you managed to cancel your subscription because I see that it was already cancelled on February 4th.
The trial period is still valid until February 16th so you can still enjoy our product until then.

Thank you and have a nice day.