Author Topic: NEW Version: 19.2.2364  (Read 31874 times)

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Offline Asyn

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Re: NEW Version: 19.2.2364
« Reply #120 on: February 17, 2019, 07:19:36 AM »
Sometimes i got completely white GUI, so i need restart PC to fix this problem. Usually happens when new version AvastUI.exe come but today was no update on this and i got white screen anyway.
Win 7 64bit
Provide your logs..!! (https://forum.avast.com/index.php?msg=1492655)
Windows 8.1 [x64] - Avast PremSec 19.7.2388.BC - CC 5.60 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline schmidthouse

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Re: NEW Version: 19.2.2364
« Reply #121 on: February 17, 2019, 03:36:21 PM »
Sometimes i got completely white GUI, so i need restart PC to fix this problem. Usually happens when new version AvastUI.exe come but today was no update on this and i got white screen anyway.
Win 7 64bit

Yes Avast is aware of this issue. I have sent logs that were requested.
I have the same issue "at times" and does take a Reboot to clear it.
I have been informed it appears to be some kind of "Deadlock in the GUI".
The cause is unknown as of yet as the issue still appears on both my Win 10 OS's
This issue has been plaguing me since mid-December 2018 :-\
***HP ENVY 15K LT W10 Pro 1903 64Bit/750GB HD/16GB Ram/Avast Premier 19.7.2388 /VS 5.01(WC)/ASB/Mbam/Secureline b. 5.4/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 1903 64Bit/1TB HD/8GB Ram/Avast Premier BETA 19.7.2388 /VS 5.01(WC)/ASB beta/Secureline b 5.4/SANDBOXIE/Prey Project 
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2000)18.8.2356/OSA/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
<LAYERED SECURITY SOFTWARE PROTECTION ALL OS's>

Offline SubyTooner

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Re: NEW Version: 19.2.2364
« Reply #122 on: February 19, 2019, 09:00:56 PM »
Windows 7 x64 sp1 MB Premium with Avast Free.

Avast UI white and unresponsive.

I have this issue since the 2nd last update. Avast unresponsive when I click on short cut or tray icon. When it slowly appears after trying to open it again it is all white or partially white. It can hang other apps when trying to use them while the UI is open and white. 

Same issue is on two drives, both windows 7 x64 sp1, with one a clean windows 7, fully patched and clean AVAST install.

What logs do you need?
How do I go about gathering logs for Avast?

Offline Asyn

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Re: NEW Version: 19.2.2364
« Reply #123 on: February 20, 2019, 05:14:09 AM »
What logs do you need?
How do I go about gathering logs for Avast?
See: https://forum.avast.com/index.php?msg=1492655
Windows 8.1 [x64] - Avast PremSec 19.7.2388.BC - CC 5.60 - EEK - Firefox ESR 60.8 [NS/AOS/uBO] - TB 60.8 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline TheOwner

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Re: NEW Version: 19.2.2364
« Reply #124 on: February 20, 2019, 03:52:48 PM »
Software updater:
There is no longer mentioned what version i am using. Only latest know version is showed. Yesterday I installed CCleaner 5.53 but software updater tells me All program are updated, CCleaner version 5.52. But i have installed 5.53! I did many restart of my PC.

Offline rocksteady

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Re: NEW Version: 19.2.2364
« Reply #125 on: February 20, 2019, 04:18:36 PM »
...software updater tells me All program are updated, CCleaner version 5.52. But i have installed 5.53!

True. Software updater is not seeing latest version of CCleaner that is available to download.
Well, not yet anyway.

Offline CPoiares

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Re: NEW Version: 19.2.2364
« Reply #126 on: February 20, 2019, 05:43:26 PM »
Hi,
I have Avast Internet Security and since not this last update, put the one before the bar of antispam in Outlook isn't shoowing and altough i've bought a license/software with a anti-spam shield is not working.
I was informed that in the next release that issue will be fixed but the sure is that is not true.
My laptpop is working with Windows 10 and Office 2010.
I've paid for a full pack of feature and one of them isn't working i think that Avast should it fixed that quickly.
Thank you in advance.
CPoiares

Offline SubyTooner

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Re: NEW Version: 19.2.2364
« Reply #127 on: February 20, 2019, 06:09:20 PM »
See: https://forum.avast.com/index.php?msg=1492655
tk


Should I post the zipped folder in this thread, the linked white screen thread or email it to petr?
« Last Edit: February 21, 2019, 05:36:13 PM by SubyTooner »

Offline rocksteady

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Re: NEW Version: 19.2.2364
« Reply #128 on: February 20, 2019, 06:20:49 PM »
Hi,
I have Avast Internet Security and since not this last update, put the one before the bar of antispam in Outlook isn't shoowing and altough i've bought a license/software with a anti-spam shield is not working.
I was informed that in the next release that issue will be fixed but the sure is that is not true.
My laptpop is working with Windows 10 and Office 2010.
I've paid for a full pack of feature and one of them isn't working i think that Avast should it fixed that quickly.
Thank you in advance.
CPoiares

See if this helps.
Open Outlook 2010.
Then   File>Options>Add-Ins     
      You may see Avast Add-in listed under Inactive Application Add-ins.
At bottom of Outlook Options window, see  Manage [COM Add-ins] click [  Go…  ]
Check against the Avast Add-in.
Restart Outlook.

Online DavidR

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Re: NEW Version: 19.2.2364
« Reply #129 on: February 20, 2019, 06:28:35 PM »
See: https://forum.avast.com/index.php?msg=1492655
tk


Should I post the zipped folder in this thread, the linked white screen thread or email it to <removed email address>

1.  You can't attach/post the zipped files in the forums only images and text files allowed.  If you happen to change the file type to say .txt it just corrupts the archive.

2.  You should remove the email address displayed publicly in the forums.

You can email it to that address or upload it to a file sharing site and post the url in your next reply.  Emailing is possibly the better option as it doesn't rely on Petr seeing/being notified of the reply and downloading it.

WinXP ProSP3/ Core2Duo E8300/ 4GB Ram/ avast! free 18.5.2342/ Firefox ESR, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ DropMyRights/ WinPatrol+/ Drive Image 7.1/ SnagIt 10.0/ avast! mobile security
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 19.7.2388 (build: 19.7.4674.494)/ WinPatrol+/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro7.11.0/ WinPatrol+/

Offline schmidthouse

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Re: NEW Version: 19.2.2364
« Reply #130 on: February 20, 2019, 08:33:58 PM »
See: https://forum.avast.com/index.php?msg=1492655
tk


Should I post the zipped folder in this thread, the linked white screen thread or email it to <removed email address>

1.  You can't attach/post the zipped files in the forums only images and text files allowed.  If you happen to change the file type to say .txt it just corrupts the archive.

2.  You should remove the email address displayed publicly in the forums.

You can email it to that address or upload it to a file sharing site and post the url in your next reply.  Emailing is possibly the better option as it doesn't rely on Petr seeing/being notified of the reply and downloading it.

Yes that's correct. As Petr requested,
 "May I ask for logs when white UI appears - send them directly to me: petr.blatny@avast.com, pack/zip this folder please: c:\ProgramData\AVAST Software\Avast\log\"
 
***HP ENVY 15K LT W10 Pro 1903 64Bit/750GB HD/16GB Ram/Avast Premier 19.7.2388 /VS 5.01(WC)/ASB/Mbam/Secureline b. 5.4/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 1903 64Bit/1TB HD/8GB Ram/Avast Premier BETA 19.7.2388 /VS 5.01(WC)/ASB beta/Secureline b 5.4/SANDBOXIE/Prey Project 
     
*Dell Inspiron XPsp4 PRO 32Bit/Avast(since 2000)18.8.2356/OSA/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
<LAYERED SECURITY SOFTWARE PROTECTION ALL OS's>

Offline CPoiares

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Re: NEW Version: 19.2.2364
« Reply #131 on: February 20, 2019, 09:26:01 PM »
Hi,
I have Avast Internet Security and since not this last update, put the one before the bar of antispam in Outlook isn't shoowing and altough i've bought a license/software with a anti-spam shield is not working.
I was informed that in the next release that issue will be fixed but the sure is that is not true.
My laptpop is working with Windows 10 and Office 2010.
I've paid for a full pack of feature and one of them isn't working i think that Avast should it fixed that quickly.
Thank you in advance.
CPoiares

It worked out.
Thank YOU very much

See if this helps.
Open Outlook 2010.
Then   File>Options>Add-Ins     
      You may see Avast Add-in listed under Inactive Application Add-ins.
At bottom of Outlook Options window, see  Manage [COM Add-ins] click [  Go…  ]
Check against the Avast Add-in.
Restart Outlook.

Offline nigeltufnelny

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Re: NEW Version: 19.2.2364
« Reply #132 on: February 21, 2019, 12:17:56 AM »
I can't even get to repair because, when I click on the Avast icon it says "loading...this shouldn't take long" and just sits there

Online bob3160

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Re: NEW Version: 19.2.2364
« Reply #133 on: February 21, 2019, 12:41:39 AM »
I can't even get to repair because, when I click on the Avast icon it says "loading...this shouldn't take long" and just sits there
Do the clean install.


















« Last Edit: February 21, 2019, 01:01:44 AM by bob3160 »
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Offline annika.holmgren2

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Re: NEW Version: 19.2.2364
« Reply #134 on: February 21, 2019, 02:59:55 PM »
I can't even get to repair because, when I click on the Avast icon it says "loading...this shouldn't take long" and just sits there
Do the clean install.

How do you do that?
I have the same problem. Again.