Author Topic: NEW Version: 19.2.2364 BSOD  (Read 3563 times)

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Offline chris..

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Re: NEW Version: 19.2.2364 BSOD
« Reply #30 on: February 10, 2019, 03:07:04 PM »
Hi Chris
which vpn are you using?
As I said : PIA (Private Internet Access)

Quote
everything worked perfectly up until 19.2.2364
i went to run a full scan and it flagged an update was available. i ran the update and it advised to reboot as usual. as soon as it rebooted and my vpn auto connected  within a split second of it connecting it blue screened but only one time. now i have had 24 black screens of death but the dump report is showing it as blue screen dump reports.
Me too , no problem a week ago , but what I mean by "this is not necessarily due to the 19.2.2.2364 update" is because the issue remains even if I now return to version 19.1.2360.
I didn't try with version 18.... before the big interface changes (old settings,egg for geek)

Offline MrDJ

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Re: NEW Version: 19.2.2364 BSOD
« Reply #31 on: February 10, 2019, 03:53:50 PM »
Hi Chris
which vpn are you using?
As I said : PIA (Private Internet Access)

Quote
everything worked perfectly up until 19.2.2364
i went to run a full scan and it flagged an update was available. i ran the update and it advised to reboot as usual. as soon as it rebooted and my vpn auto connected  within a split second of it connecting it blue screened but only one time. now i have had 24 black screens of death but the dump report is showing it as blue screen dump reports.
Me too , no problem a week ago , but what I mean by "this is not necessarily due to the 19.2.2.2364 update" is because the issue remains even if I now return to version 19.1.2360.
I didn't try with version 18.... before the big interface changes (old settings,egg for geek)
sorry. never heard of PIA
another link was posted for me to try on another thread.
clean uninstalled in safe mode. installed the older build and turned off auto updates but as soon as i load my licence key and it asks for a reboot it loads premier again with the latest version so im screwed.
will just have to wait for the devs to see if they can suggest anything else to try.

Offline bob3160

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Re: NEW Version: 19.2.2364 BSOD
« Reply #32 on: February 10, 2019, 04:04:35 PM »
Hi Chris
which vpn are you using?
As I said : PIA (Private Internet Access)

Quote
everything worked perfectly up until 19.2.2364
i went to run a full scan and it flagged an update was available. i ran the update and it advised to reboot as usual. as soon as it rebooted and my vpn auto connected  within a split second of it connecting it blue screened but only one time. now i have had 24 black screens of death but the dump report is showing it as blue screen dump reports.
Me too , no problem a week ago , but what I mean by "this is not necessarily due to the 19.2.2.2364 update" is because the issue remains even if I now return to version 19.1.2360.
I didn't try with version 18.... before the big interface changes (old settings,egg for geek)
sorry. never heard of PIA
another link was posted for me to try on another thread.
clean uninstalled in safe mode. installed the older build and turned off auto updates but as soon as i load my licence key and it asks for a reboot it loads premier again with the latest version so im screwed.
will just have to wait for the devs to see if they can suggest anything else to try.
Have you tried to disable the Avast Firewall to see if that clears the problem ???
I use the free version of Avast and have no problem using Private Tunnel or SecureLine which are both using openVPN.
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Offline MrDJ

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Re: NEW Version: 19.2.2364 BSOD
« Reply #33 on: February 10, 2019, 04:44:51 PM »
Hi Bob
no disabling it does not work and i still get bsod. i have not tried removing just the firewall but when i remove the whole avast program everything else works as normal.

Offline bob3160

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Re: NEW Version: 19.2.2364 BSOD
« Reply #34 on: February 10, 2019, 04:52:07 PM »
Hi Bob
no disabling it does not work and i still get bsod. i have not tried removing just the firewall but when i remove the whole avast program everything else works as normal.
There is a difference between disabling and deleting. :) As I said, the free version doesn't contain the firewall and has no problems.
This doesn't mean that Avast doesn't need to fix the problem.
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Offline chris..

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Re: NEW Version: 19.2.2364 BSOD
« Reply #35 on: February 10, 2019, 04:58:10 PM »
Have you tried to disable the Avast Firewall to see if that clears the problem ???
I use the free version of Avast and have no problem using Private Tunnel or SecureLine which are both using openVPN.
Like I said #28 , simply disabling the firewall by the IU does not solve the problem.
On the other hand , Uninstall the FW component by adding/removing program does the job , I can use my VPN without BSOD
in the meantime I have activated the windows firewall ... always OK
Quote
There is a difference between disabling and deleting
I don't think MrDJ and I said otherwise 
Sorry bob , I had misread what Dr. DJ said

« Last Edit: February 10, 2019, 05:04:53 PM by chris.. »

Offline bob3160

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Re: NEW Version: 19.2.2364 BSOD
« Reply #36 on: February 10, 2019, 05:02:34 PM »
Have you tried to disable the Avast Firewall to see if that clears the problem ???
I use the free version of Avast and have no problem using Private Tunnel or SecureLine which are both using openVPN.
Like I said #28 , simply disabling the firewall by the IU does not solve the problem.
On the other hand , Uninstall the FW component by adding/removing program does the job , I can use my VPN without BSOD
in the meantime I have activated the windows firewall ... always OK
I've passed this information on to the developers which should help to narrow down the problem.
Thanks. :)
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Offline MrDJ

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Re: NEW Version: 19.2.2364 BSOD
« Reply #37 on: February 10, 2019, 05:31:50 PM »
ok
so ive done the same as Chris.
clean remove avast premier in safe mode for the 6th time in 2 days.
loaded 19.1.2360 free
windows firewall on
started vpn and loads and runs perfectly as before with no crashes.
avast is now asking to update to latest 19.2.2364

i will now update to this as if what has been said and it is a firewall issue it should not conflict as im now using the free version and not premier.

EDIT:
updated to 19.2.2364 on avast free and no complications. nord vpn now loaded and running.
« Last Edit: February 10, 2019, 05:35:26 PM by MrDJ »

Offline Be Secure

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Re: NEW Version: 19.2.2364 BSOD
« Reply #38 on: February 10, 2019, 05:39:27 PM »
Quote
updated to 19.2.2364 on avast free and no complications. nord vpn now loaded and running.
Avast core protection is the same so no need to worry i am using it for over 9 years and secure....
PC- Windows10 PRO 64Bit,Avast Free V.19.2.2364,uBlock Origin,GoogleChrome(64bit),CCleaner,Unchecky,ZAM Free,Shadow Defender.
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Offline MrDJ

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Re: NEW Version: 19.2.2364 BSOD
« Reply #39 on: February 10, 2019, 05:56:33 PM »
Quote
updated to 19.2.2364 on avast free and no complications. nord vpn now loaded and running.
Avast core protection is the same so no need to worry i am using it for over 9 years and secure....
thanks.
would be good to get premier back though as i still have 1 year already paid licence.

Offline bob3160

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Re: NEW Version: 19.2.2364 BSOD
« Reply #40 on: February 10, 2019, 06:14:52 PM »
Quote
updated to 19.2.2364 on avast free and no complications. nord vpn now loaded and running.
Avast core protection is the same so no need to worry i am using it for over 9 years and secure....
thanks.
would be good to get premier back though as i still have 1 year already paid licence.
As I stated, this information has already been passed onto the developers. It's also Sunday today. :)
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Offline chris..

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Re: NEW Version: 19.2.2364 BSOD
« Reply #41 on: February 10, 2019, 06:50:29 PM »
ok
so ive done the same as Chris.
clean remove avast premier in safe mode for the 6th time in 2 days.
loaded 19.1.2360 free
windows firewall on
started vpn and loads and runs perfectly as before with no crashes.
avast is now asking to update to latest 19.2.2364

i will now update to this as if what has been said and it is a firewall issue it should not conflict as im now using the free version and not premier.

EDIT:
updated to 19.2.2364 on avast free and no complications. nord vpn now loaded and running.
It's not exactly what I've done .
I did not install the free version, but simply uninstalled the firewall shield on AIS.
It's true that now for AIS, there's not much difference between it and free version anymore, but you could have kept Avast premier with what you don't have with free :
- Sandbox
- Passive mode
- Real site (I have uninstalled too)
- Ransonware
- Firewall
- Antispam
- Webcam shield (premium)
- Automatic Software updater (premium)
- Data shredder (premium)
« Last Edit: February 10, 2019, 06:52:46 PM by chris.. »

Offline bob3160

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Re: NEW Version: 19.2.2364 BSOD
« Reply #42 on: February 10, 2019, 07:09:50 PM »
@ chris,
you used a hammer to solve the problem, MrDJ used a sledgehammer.
You're correct, the problem appears to be with the Firewall so that's the only thing that needed to be removed.
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Offline chris..

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Re: NEW Version: 19.2.2364 BSOD
« Reply #43 on: February 10, 2019, 07:21:00 PM »
@ chris,
you used a hammer to solve the problem
Hammer is not enough to stop fire , it is better to use a bucket of water for this purpose  ;D

Offline MrDJ

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Re: NEW Version: 19.2.2364 BSOD
« Reply #44 on: February 10, 2019, 10:29:48 PM »
quick update.
i did not know i could just delete the firewall.
i have now worked that out and loaded my license back to premium but deleted the firewall in troubleshooting.