Author Topic: paid avast anti virus leaks ip when using vpn  (Read 1960 times)

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Offline Iris32

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paid avast anti virus leaks ip when using vpn
« on: February 09, 2019, 11:24:50 AM »
I have to disable my antivirus to be able to use my VPN. Considering I am using a paid version I find this very annoying ( in addition to all the sales pitches every time I turn the antivirus back on) . There  doesn't seem to be a support chat or email address, this forum being the only option to attempt to get advice ( current own advice being to get a different anti virus program) . Bright ideas how to fix this? Not sure what I am actually paying for...

Offline Be Secure

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Re: paid avast anti virus leaks ip when using vpn
« Reply #1 on: February 09, 2019, 11:27:18 AM »
-Which VPN?
- Which Avast..? (Pro/IS/Premier)
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
Quote
There  doesn't seem to be a support chat or email address
https://support.avast.com/en-us
https://support.avast.com/en-us/contact/
« Last Edit: February 09, 2019, 11:33:37 AM by Be Secure »
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Offline MrDJ

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Re: paid avast anti virus leaks ip when using vpn
« Reply #2 on: February 09, 2019, 01:32:51 PM »
I have to disable my antivirus to be able to use my VPN. Considering I am using a paid version I find this very annoying ( in addition to all the sales pitches every time I turn the antivirus back on) . There  doesn't seem to be a support chat or email address, this forum being the only option to attempt to get advice ( current own advice being to get a different anti virus program) . Bright ideas how to fix this? Not sure what I am actually paying for...
which VPN
and are you having blue or black screen of death on vpn startup. read here https://forum.avast.com/index.php?topic=225112.0

their live chat doesnt work and just hangs on sending.
ive had no reply on sending email to their support from 3 days ago.
as you say this is the only form of support their is on here.
Clevo P502 Laptop i7 3720QM 2.60GHz, 16gb ram, Nvidia GTX 680M, Crucial 512 SSD, Windows 10 Pro 64bit, over 12 years old and still super fast.

Online bob3160

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Re: paid avast anti virus leaks ip when using vpn
« Reply #3 on: February 09, 2019, 01:59:22 PM »
I have to disable my antivirus to be able to use my VPN. Considering I am using a paid version I find this very annoying ( in addition to all the sales pitches every time I turn the antivirus back on) . There  doesn't seem to be a support chat or email address, this forum being the only option to attempt to get advice ( current own advice being to get a different anti virus program) . Bright ideas how to fix this? Not sure what I am actually paying for...
which VPN
and are you having blue or black screen of death on vpn startup. read here https://forum.avast.com/index.php?topic=225112.0

their live chat doesnt work and just hangs on sending.
ive had no reply on sending email to their support from 3 days ago.
as you say this is the only form of support their is on here.
Avast support isn't via email. ???
Free Security Seminar: https://bit.ly/bobg2023  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v22H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 23.5.6066, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://bit.ly/BobGInternet

Offline mchain

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Re: paid avast anti virus leaks ip when using vpn
« Reply #4 on: February 12, 2019, 07:02:44 PM »
I have to disable my antivirus to be able to use my VPN. Considering I am using a paid version I find this very annoying ( in addition to all the sales pitches every time I turn the antivirus back on) . There  doesn't seem to be a support chat or email address, this forum being the only option to attempt to get advice ( current own advice being to get a different anti virus program) . Bright ideas how to fix this? Not sure what I am actually paying for...
You shouldn't have to disable Avast AIS?, Premier? to use your VPN but see this post here for a possible resolution:  https://forum.avast.com/index.php?topic=225200.0

Appears it may be necessary to uninstall your paid version and VPN, and then install VPN (Avast?) first and then the paid product.  Reboot after each change.

[EDIT:]  ASB also leaks Web RTC IP address if not set properly, could you be seeing this flaw in ASB or other browsers?  If so which ones?
« Last Edit: February 12, 2019, 07:05:57 PM by mchain »
Windows 10 Home 64-bit 22H2 Avast Premier Security version 24.1.6099 (build 24.1.88821.762)  UI version 1.0.797
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Offline MrDJ

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Re: paid avast anti virus leaks ip when using vpn
« Reply #5 on: February 12, 2019, 10:07:03 PM »
I have to disable my antivirus to be able to use my VPN. Considering I am using a paid version I find this very annoying ( in addition to all the sales pitches every time I turn the antivirus back on) . There  doesn't seem to be a support chat or email address, this forum being the only option to attempt to get advice ( current own advice being to get a different anti virus program) . Bright ideas how to fix this? Not sure what I am actually paying for...
which VPN
and are you having blue or black screen of death on vpn startup. read here https://forum.avast.com/index.php?topic=225112.0

their live chat doesnt work and just hangs on sending.
ive had no reply on sending email to their support from 3 days ago.
as you say this is the only form of support their is on here.
Avast support isn't via email. ???

at the time Bob i needed an answer fast for data protection for work so i used what you posted above. the live chat just hung so the only other option was next to it, email.

Clevo P502 Laptop i7 3720QM 2.60GHz, 16gb ram, Nvidia GTX 680M, Crucial 512 SSD, Windows 10 Pro 64bit, over 12 years old and still super fast.