Author Topic: Can't start SecureLine VPN after updating Avast IS  (Read 4772 times)

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Offline Marius59

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Can't start SecureLine VPN after updating Avast IS
« on: February 09, 2019, 05:11:35 PM »
I have Avast Internet Security 19.2.2364 (build 19.2.4186.404), today it updated and old SecureLine disappeared.
I tried installing it from Avast IS but it just spins for a long time, no install.
Then installed using avast_secureline_setup.exe, or using Licenses page (Activate and install), both times it said it finished (version 5.1.419), restarted the PC (Win 10 1809) after each change but the VPN service can't start: "Sorry, Avast SecureLine Service is not responding".
Restart the service button doesn't work, there's no vpn.exe in the c:\Program Files\Avast\ folder (it was installed in c:\Program Files\AVAST Software\SecureLine\, but seems Avast can't see that and I can't install in /Avast/, it doesn't let me).
Also tried resetting Avast IS settings, pressing Repair, starting the service in Services manually. No event in Event Viewer.
Support file: 5T09Q
« Last Edit: February 09, 2019, 06:01:16 PM by Marius59 »

Offline schmidthouse

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Re: Can't start SecureLine VPN after updating Avast IS
« Reply #1 on: February 09, 2019, 06:09:37 PM »
You should install the standalone version as that is required now.
https://files.avast.com/tools/secureline/avast_secureline_setup.exe  :)

Offline Marius59

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Re: Can't start SecureLine VPN after updating Avast IS
« Reply #2 on: February 09, 2019, 06:46:08 PM »
I did try with avast_secureline_setup.exe like I mentioned, it installed, but service doesn't start, and settings in it still look in the wrong folder for vpn.exe

Offline Asyn

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Re: Can't start SecureLine VPN after updating Avast IS
« Reply #3 on: February 09, 2019, 06:57:16 PM »
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Marius59

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Re: Can't start SecureLine VPN after updating Avast IS
« Reply #4 on: February 09, 2019, 07:04:24 PM »
That's the first thing I did  ;) . Thought maybe someone else already had the problem and posted it here, they probably won't answer back soon during the weekend

Offline Marius59

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Re: Can't start SecureLine VPN after updating Avast IS
« Reply #5 on: February 10, 2019, 08:31:18 AM »
I uninstalled Internet Security fully, then first installed SecureLine, tested it, installed IS again.
All OK if done like this

Offline Asyn

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Re: Can't start SecureLine VPN after updating Avast IS
« Reply #6 on: February 10, 2019, 08:37:29 AM »
Thanks for the feedback.
W8.1 [x64] - Avast Free AV 23.3.8047.BC [UI.757] - Firefox ESR 102.9 [NS/uBO/PB] - Thunderbird 102.9.1
Avast-Tools: Secure Browser 109.0 - Cleanup 23.1 - SecureLine 5.18 - DriverUpdater 23.1 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline mchain

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Re: Can't start SecureLine VPN after updating Avast IS
« Reply #7 on: February 12, 2019, 06:43:48 PM »
I uninstalled Internet Security fully, then first installed SecureLine, tested it, installed IS again.
All OK if done like this
Possible success due to the fact that AIS Firewall now sees the newest version of Avast VPN if the VPN is installed first.  BTW, Avast Firewall always reverts to Public Firewall setting on a fresh, new install of AIS.
Windows 10 Home 64-bit 22H2 Microsoft Windows Defender - Windows 11 Home 23H2 - Windows 11 Pro 23H2 Avast Premier Security version 24.4.6112 (build 24.4.9067.762) UI version 1.0.803