Author Topic: Avast Premier updated this morning - now Secureline VPN can't make any connectio  (Read 1155 times)

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Offline mhguda

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Hello,
I updated my Avast Premier software this morning (it announced a security update) and since then, Secureline VPN cannot make any connection. My license is current. I tried repairing the app, had to install it from the Licenses page first, which I did. Rebooted. Still unable to make the connection. I tried other locations, no luck. Everything else works fine.
What do I do to make VPN work again?

Offline schmidthouse

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Have you read here this topic:https://forum.avast.com/?topic=225200.0   And ( POST#5)
Maybe relevant/similar
***HP ENVY 15K LT W10 Pro 64Bit/750GB HD/16GB Ram/Avast Prem.bc/VS/ASB beta/Mbam/Secureline/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 64Bit/1TB HD/8GB Ram/Avast Prem 19.4.2374/VS/ASB/Mbam/SecureLine/SANDBOXIE/Prey Project 
     
*Dell Inspiron XPsp4 PRO 32Bit/2.5GB Ram/Avast(since 2002)18.8.2356/OSA/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
<LAYERED SECURITY SOFTWARE PROTECTION + MCShield on all OS's>

Offline bob3160

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(Makes sure you save you license)
I would uninstall SecureLine via Menu Settings General the follow this:

Once removed, install the free standing version of SecureLine.
https://www.avast.com/en-us/secureline-vpn#pc
Once installed, add your current license.


Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.4.2374, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline mhguda

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I uninstalled via Windows settings, so I shall try your way. When I reinstalled, my license was still indicated as active. Does that mean the uninstall was not complete enough?
I will post back with results.

Offline mhguda

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I cannot find a way to uninstall Secureline from the Troubleshooting part of Settings, the list of components to modify does not include it?

Offline bob3160

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I cannot find a way to uninstall Secureline from the Troubleshooting part of Settings, the list of components to modify does not include it?
If you've already removed it via Programs and features, then you've bypassed the Troubleshooting option.
The troubleshooting option is just another way to do the same thing.
Free avast! Security Seminar: https://goo.gl/kh3cqR  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1809 64bit, 8 Gig Ram, AvastFree 19.4.2374, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline mhguda

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I have now uninstalled and reinstalled multiple times, but still get the same connection error.
Also, I noticed the Avast TAP (network) driver that used to be in my device manager Networks category is gone, and when I try to reinstall it, there is an error message. No details, it just says a component is preventing the system from installing the driver.
And I am still unable to use VPN.

Offline mchain

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Try uninstalling Premier and then VPN.  Reboot.  Install VPN.  Reboot.  Does it work now?

If yes, then install Premier.  Reboot.
Windows 10 Home 64-bit 1809 Avast Internet Security version 19.4.2374 (build 19.4.4318.455)

Offline schmidthouse

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Try uninstalling Premier and then VPN.  Reboot.  Install VPN.  Reboot.  Does it work now?

If yes, then install Premier.  Reboot.

+1
Has worked for me on a number of occasions.
Also recently when I was trying to reinstall Secureline, resetting Firewall with command helped
Command prompt: Netsh firewall reset
***HP ENVY 15K LT W10 Pro 64Bit/750GB HD/16GB Ram/Avast Prem.bc/VS/ASB beta/Mbam/Secureline/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 64Bit/1TB HD/8GB Ram/Avast Prem 19.4.2374/VS/ASB/Mbam/SecureLine/SANDBOXIE/Prey Project 
     
*Dell Inspiron XPsp4 PRO 32Bit/2.5GB Ram/Avast(since 2002)18.8.2356/OSA/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
<LAYERED SECURITY SOFTWARE PROTECTION + MCShield on all OS's>

Offline mhguda

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Avast support came through for me. They told me to reinstall the standalone version of Secureline, using Administrative privileges, so I did that.
I reinstalled without first removing anything. When I opened Secureline, it connected immediately. I had to login to my account to recognize my license, but that also worked, although the app did have to reconnect apparently. But it worked. So it works again, and this is sure easier than uninstalling Premier first! Especially since I would have to redownload the latest version...

Offline mchain

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Glad you got it sorted.
Windows 10 Home 64-bit 1809 Avast Internet Security version 19.4.2374 (build 19.4.4318.455)