Author Topic: VPN  (Read 1358 times)

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Offline mikem4

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VPN
« on: February 13, 2019, 09:40:29 PM »
After the latest Avast Application update my ExpressVPN stopped working.  In fact I got the “Stop Error” screen, what is also known as the “Blue Screen of Death.”  I called Avast and after remotely getting on my computer was told it was an ExpressVPN problem.  I’ve been working with ExpressVPN. They just told me that this is entirely an issue on Avast.  It is affecting all VPN’s (PIA, Nord, etc).  Avast communicated that they will be releasing an emergency update about this.  Who knows when though!  VERY frustrating. 

Online bob3160

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Re: VPN
« Reply #1 on: February 13, 2019, 11:54:03 PM »
After the latest Avast Application update my ExpressVPN stopped working.  In fact I got the “Stop Error” screen, what is also known as the “Blue Screen of Death.”  I called Avast and after remotely getting on my computer was told it was an ExpressVPN problem.  I’ve been working with ExpressVPN. They just told me that this is entirely an issue on Avast.  It is affecting all VPN’s (PIA, Nord, etc).  Avast communicated that they will be releasing an emergency update about this.  Who knows when though!  VERY frustrating.
The people you spoke to are third party support.
Update your virus definitions, restart the computer and you problem should be corrected.
See this thread for the ongoing discussion on this now solved problem.
https://forum.avast.com/index.php?topic=225112.msg1493525#msg1493525
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Offline mikem4

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Re: VPN
« Reply #2 on: February 14, 2019, 03:47:36 PM »
Thank you for replying Bob - and referring me to the correct forum thread.  I updated my virus definitions and it worked.  Interestingly my Avast software stated that my definitions were up to date.  "Clicked" on it anyway and it did download the update.  Thanks again.

Online bob3160

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Re: VPN
« Reply #3 on: February 14, 2019, 03:53:40 PM »
Thank you for replying Bob - and referring me to the correct forum thread.  I updated my virus definitions and it worked.  Interestingly my Avast software stated that my definitions were up to date.  "Clicked" on it anyway and it did download the update.  Thanks again.
I got the same "Your definitions are up to date" message. It wasn't till a restart that the correct new version actually appeared.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v1909 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline mchain

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Re: VPN
« Reply #4 on: February 14, 2019, 04:01:25 PM »
Additional note:  Running AvEmUpdate.exe as admin also updated the version to latest:  19.2.4186.429 from 19.2.4186.428. 

Rebooted to set the version change.
Windows 10 Home 64-bit 1909 Avast Premier Security version 20.1.2397 (build 20.1.5069.559) UI version 1.0.460.