Author Topic: Additional files for Boot-time Scan - download doesn't work  (Read 1640 times)

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Offline jon174

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Additional files for Boot-time Scan - download doesn't work
« on: February 14, 2019, 11:20:13 AM »
I have tried a few times to initiate the download of additional files for the boot-time scan, but it doesn't work and so I can't access the additional settings for boot-time scan and also, I presume, there are some virus definitions that are missing and not being checked. I just see a message saying "Installing additional definitions", but it never finishes. I am using Windows 8.1 and I did a fresh install of Avast Free Antivirus yesterday, so it's the latest version.

Is this a known bug (I can see other references to it on this forum saying it is very slow) or could it be some malware on my computer preventing Avast from working correctly? If so, does anyone have any suggestions?

Thanks, everyone.

Offline Asyn

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Re: Additional files for Boot-time Scan - download doesn't work
« Reply #1 on: February 14, 2019, 11:55:44 AM »
Hi, I just tested it here (same OS) and can confirm the issue. I'll forward it.
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 68.2 [NS/AOS/uBO] - Thunderbird 68.2.2 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline jaromir

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Re: Additional files for Boot-time Scan - download doesn't work
« Reply #2 on: February 14, 2019, 01:51:58 PM »
Hello,

unfortunately in latest version it is broken. It will be fixed in 19.3B2. If you need to do boot time scan, as workaround, please use 19.1 offline installer https://drive.google.com/file/d/1jzgiWWPzSYw__wU1Nyg60oh8lJC23G5_/view?usp=sharing.

If you plan to scan your computer at boot time only once, after 19.1 install, then without reboot you just initiate boot time scan. Boot time scan definitions are automatically removed (to save space) after a week from last boot time scan, but in mean time they are updated regularly as other definitions.

If you want to use it sometimes (more then week from each other) you have to download 19.1 full installer, turn off your internet connection (otherwise avast will update itself to 19.2 automatically), after 19.1 is installed turn off automatic updates, reconnect to internet and initiate boot time scan.

We apologize for inconveniences caused.

Best regards,
Jaromir

Offline jon174

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Re: Additional files for Boot-time Scan - download doesn't work
« Reply #3 on: February 21, 2019, 12:48:39 PM »
Hi @jaromir,
Is there any way you can verify that this is a safe download?
Downloading an unverified file from Google Drive doesn't seem safe and you do not appear to be a moderator of this forum. My aim, is to make my computer and network as secure as possible, so I would feel safe downloading a file from the Avast server to be certain of its authenticity.
Thanks.

Offline Asyn

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Re: Additional files for Boot-time Scan - download doesn't work
« Reply #4 on: February 21, 2019, 01:46:06 PM »
Jaromir is a team member, you can trust him.
Or just wait until the next version is released...
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 68.2 [NS/AOS/uBO] - Thunderbird 68.2.2 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline A. Nonymous2

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Re: Additional files for Boot-time Scan - download doesn't work
« Reply #5 on: February 21, 2019, 07:03:30 PM »
Hi, I just wanted to say that the same problem occurs in Windows 7 Ultimate SP1 (64-bit)  :-\
Regards
« Last Edit: February 21, 2019, 07:05:05 PM by A. Nonymous2 »

Offline rocksteady

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Re: Additional files for Boot-time Scan - download doesn't work
« Reply #6 on: February 22, 2019, 10:25:48 AM »
unfortunately in latest version it is broken. It will be fixed in 19.3B2.
It has been confirmed broken in current 19.2 version by Avast Jaromir in his post above, so will not work for any Win OS right now.
Just need to patiently await Avast devs to fix.

Offline Asyn

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Re: Additional files for Boot-time Scan - download doesn't work
« Reply #7 on: February 22, 2019, 10:49:39 AM »
FYI, it's already fixed in the latest beta (just tested it).
Win 8.1 [x64] - Avast PremSec 19.9.2394.B1 - CC 5.63 - EEK - Firefox ESR 68.2 [NS/AOS/uBO] - Thunderbird 68.2.2 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0