Author Topic: Unable to Perform First Sync to Another Device  (Read 765 times)

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Offline stephenjdawe

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Unable to Perform First Sync to Another Device
« on: February 18, 2019, 03:56:48 PM »
I've been using Avast Passwords for a couple of years on a single windows PC. I have an active subscription to Avast Premier currently in use on 3 PCS. I am trying to sync my stored passwords for the first time without success. On the main PC on which the passwords are stored I am logged in to my Avast account, Sync & Backup is turned on in the Avast Password settings. But neither of my other devices are displayed. When I click the sync icon at the bottom of the window it rotates endlessly and does not appear to do anything. When the settings window is reopened the 'last synced' time is not the current time. See screenshot 'SJD Main PC Syncing 18-02-19'.

On my 2nd PC Avast Passwords is active and logged in and Sync & Backup is turned on. On this machine I can see my other devices and the ‘last synced’ time is current. However, none of my stored passwords appear on the 2nd PC. See screenshot 'SJD 2nd PC 18-02-19'.

I am not aware of ever receiving any authorisation email, I am doing something wrong here? Both the main PC and the 2nd PC are running Windows 7 Pro SP1.

Offline stephenjdawe

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Re: Unable to Perform First Sync to Another Device
« Reply #1 on: February 27, 2019, 10:10:38 AM »
Any help would be appreciated. Can anyone point me in the right direction?

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