Author Topic: Problem downloading jpg files  (Read 6025 times)

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Offline outhaul

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Problem downloading jpg files
« on: February 18, 2019, 08:39:02 PM »
Why all of a sudden, when I right click on a picture (jpg file) does it only download as an Avast HTML file?

Just yesterday, I could right click, save as, and it would save as a jpg. Now Avast HTML document is the only option.

Is anyone else experiencing this?

Thanks for any help.

Offline bob3160

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Re: Problem downloading jpg files
« Reply #1 on: February 18, 2019, 08:56:22 PM »
Why all of a sudden, when I right click on a picture (jpg file) does it only download as an Avast HTML file?

Just yesterday, I could right click, save as, and it would save as a jpg. Now Avast HTML document is the only option.

Is anyone else experiencing this?

Thanks for any help.
It would help to know what you're trying to download.
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Offline outhaul

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Re: Problem downloading jpg files
« Reply #2 on: February 18, 2019, 09:28:29 PM »
Quote
It would help to know what you're trying to download.

Well, as an example, I spend quite a bit of time on a hobbyist forum, numismatics, etc. and members post pictures of items they are selling.

When I make a purchase, I always download the picture to save for my files. Prior to today, I would simply do it the old fashioned Windows way by right-clicking in the picture, selecting "save as" and I could save it in almost any format I liked; usually as a jpg.

Now it only gives me one option; Avast HTML Document, a .webp file.

I figured this must be a setting in Avast but I couldn't find it.
« Last Edit: February 18, 2019, 09:30:44 PM by outhaul »

Offline bob3160

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Re: Problem downloading jpg files
« Reply #3 on: February 18, 2019, 09:38:51 PM »
Quote
It would help to know what you're trying to download.

Well, as an example, I spend quite a bit of time on a hobbyist forum, numismatics, etc. and members post pictures of items they are selling.

When I make a purchase, I always download the picture to save for my files. Prior to today, I would simply do it the old fashioned Windows way by right-clicking in the picture, selecting "save as" and I could save it in almost any format I liked; usually as a jpg.

Now it only gives me one option; Avast HTML Document, a .webp file.

I figured this must be a setting in Avast but I couldn't find it.
As you can see, using the right click save as works just as it should downloading your forum picture.

Unless you can supply the exact item you're trying to download, there really isn't anything any of us can check.
There isn't anything in Avast that would cause what you're describing. Avast doesn't change file types.
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Offline DavidR

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Re: Problem downloading jpg files
« Reply #4 on: February 19, 2019, 12:42:53 AM »
Save image as is working on this XP system using firefox and avast free 18.5.xxxx.

What Operating System, Avast version and browser are you using.

As Bob asks more detailed information could help us to help you.

Your browser may well give you an option to save it in a different image format or you might be able to manually set it for a different file type.  But this is nothing that Avast does or offers.

Trying to save the .png file as a jpg file throws up an image error when you try to open it.  The default save as a .png works just fine.
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Offline alanb

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Re: Problem downloading jpg files
« Reply #5 on: February 19, 2019, 02:31:54 PM »
What browser are you using?

Offline mchain

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Re: Problem downloading jpg files
« Reply #6 on: February 19, 2019, 09:20:12 PM »
What browser are you using?
In this case, FF 65.0.1.

Sample website here:  https://www.livescience.com/31952-lake-superior.html

When attempting to save the picture, cannot get file as .png, .jpg, .jpeg, etc.,.  Only available option is to save as a .webp file.

Appears not to be an issue with Edge.  Have not tested other browsers.
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Offline Asyn

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Re: Problem downloading jpg files
« Reply #7 on: February 20, 2019, 05:52:07 AM »
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
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Offline alanb

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Re: Problem downloading jpg files
« Reply #8 on: February 20, 2019, 04:55:55 PM »
Quote
In this case, FF 65.0.1.

Yeah, I guessed.  Firefox introduced webp support in 65.0, but didn't quite get the config right (it will be fixed in 66.0).

If you are happy making config changes, I can give a workaround.  It simply changes a preference to the value it will have in 66.0

In the address bar type about:config; press Enter; accept any warning to be careful or similar
In the search bar at the top type http.acc; wait while the list is filtered
Go to the preference network.http.accept.default (probably the last one)
Double-click the pref and edit the value to remove exactly the characters image/webp,
Its value should now read text/html,application/xhtml+xml,application/xml;q=0.9,*/*;q=0.8

In the search bar at the top type image.webp.enabled; wait while the list is filtered
Double-click the pref to set its value to false

Close the about:config tab and restart the browser.  Job done.




Edit:  add missing step
« Last Edit: February 21, 2019, 02:45:07 PM by alanb »

Offline Karen231

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Re: Problem downloading jpg files
« Reply #9 on: May 03, 2019, 07:37:53 PM »
I have a similar problem in that when I download bank statements they are save as an HTML but I can not upload them to our accounts software unless they are a jpeg.

Offline bob3160

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Re: Problem downloading jpg files
« Reply #10 on: May 03, 2019, 11:15:44 PM »
I have a similar problem in that when I download bank statements they are save as an HTML but I can not upload them to our accounts software unless they are a jpeg.
Why not take a screenshot and save it.
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Offline namavadhuta

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Re: Problem downloading jpg files
« Reply #11 on: July 12, 2019, 10:28:36 PM »
Why not take a screenshot and save it.

 >:(  Wtf should I?!  I want to save the fkng jpeg, as normal, as usual. WTF!

You're a pain in the arse. You should not be talking so much when you don't know what's going on. First you deny there is a problem.
Then - twice - you ask for a screenshot. WTF!  What for?! Wtf would a screenshot show?!


Offline namavadhuta

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Re: Problem downloading jpg files
« Reply #12 on: July 12, 2019, 10:32:27 PM »
I had this problem a few weeks ago with an image on Resident Advisor and now on XLR8R - both music magazines.  No other websites.

Now, after adding an exception for the website, it still does it!

WHAT.THE.FUCK! Now more than half an hour on this shit!