Author Topic: Right click scan tool  (Read 949 times)

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Offline radrick01

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Right click scan tool
« on: February 19, 2019, 06:33:35 AM »
Hi folks,

When I do a right click then scan file in windows explorer, It does nothing.   :'(   I just installed it a week ago for the first time and it was working fine until today.  Now, nothing.

Offline Be Secure

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Re: Right click scan tool
« Reply #1 on: February 19, 2019, 07:11:05 AM »
Working fine here.No issue.
Do Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.
PC- Windows10 EDU 64Bit,avast! free 21.1.2449,uBlock Origin,NVT_OSA,GoogleChrome(64bit),CCleaner,Unchecky,ZAM Free,Shadow Defender.
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Offline radrick01

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Re: Right click scan tool
« Reply #2 on: February 19, 2019, 08:36:35 AM »
I did the repair like you said and restarted.  Now it hard locks windows explorer.  Not what I was hopping for!  :-(

Offline Asyn

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Re: Right click scan tool
« Reply #3 on: February 19, 2019, 08:50:06 AM »
- Which Avast..? (Free/Pro/IS/Premier)
- Which version..?
- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?
W 8.1 [x64] - Avast PremSec 21.4.2461.B2 [UI.614] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline radrick01

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Re: Right click scan tool
« Reply #4 on: February 19, 2019, 08:58:56 AM »
*Free ver.
*Avast program will not open now, so I can not check the version.
*Win 10 x64
*ZoneAlarm
*McAfee

I just did the latest program and signature update before right click stopped working....  Then of course the repair totally killed it!

Offline Asyn

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Re: Right click scan tool
« Reply #5 on: February 19, 2019, 09:21:10 AM »
First, be sure to get rid of all remnants of your prior installed AV(s)..!!
-> https://support.avast.com/article/11/

Then:
1. Download Avast Free Antivirus: https://files.avast.com/iavs9x/avast_free_antivirus_setup_offline.exe
2. Follow instructions: https://www.avast.com/uninstall-utility (Run this tool for all prior installed Avast versions..!!)
3. Reinstall Avast with the downloaded installer from point 1.
4. Reboot.
W 8.1 [x64] - Avast PremSec 21.4.2461.B2 [UI.614] - EEK - Firefox ESR 78.10.1 [NS/uBO/PB] - TB 78.10.1
Avast-Tools: Secure Browser 90.0 - Cleanup 21.1 - SecureLine 5.11 - Driver Updater 21.1 - CCleaner 5.78
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: Right click scan tool
« Reply #6 on: February 19, 2019, 02:39:11 PM »
How to Successfully Install Avast: http://goo.gl/VLXde
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 10 Pro v20H2 64bit, 24 Gig Ram, 1TB SSD, AvastOmni 20.7.xxx, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline mchain

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Re: Right click scan tool
« Reply #7 on: February 19, 2019, 08:39:57 PM »
*Free ver.
*Avast program will not open now, so I can not check the version.
*Win 10 x64
*ZoneAlarm  [bolding mine]
*McAfee

I just did the latest program and signature update before right click stopped working....  Then of course the repair totally killed it!
Not sure about ZoneAlarm, but there is an antivirus component within it possibly present.  McAfee needs to be completely removed using the link Asyn provided as does ZoneAlarm, to be sure all a/v components are removed.  Follow Asyn's advice.

Reboot.

Why it isn’t a good idea to run multiple full antivirus products at the same time
https://forum.avast.com/index.php?topic=211973.0
Windows 10 firewall is excellent, third-party firewall is not required (ZoneAlarm).

Follow bob3160's tips and advice then reboot when done.
Windows 10 Home 64-bit 20H2 Avast Premier Security version 21.3.2459 (build 21.3.6164.652) UI version 1.0.612.