Author Topic: AVAST waking up my phone very often!  (Read 2818 times)

0 Members and 1 Guest are viewing this topic.

Offline evahesounova

  • Newbie
  • *
  • Posts: 1
AVAST waking up my phone very often!
« on: March 03, 2019, 02:42:39 PM »
Hello AVAST team.

I would like to ask, why AVAST wake my phone up  many times a day?
Display turn on and phone do nothing, only AVAST message is shown, that you care about me...Perfect  >:(
Can you tell me how can I solve it? It happen even the night.
It make me angry and I am going to uninstal if it will not solve it.

I have Huawei Mate 8, Android 7.

Thanks for your answer
E.


Offline Tereza V.

  • Moderator
  • Advanced Poster
  • *
  • Posts: 889
Re: AVAST waking up my phone very often!
« Reply #1 on: March 03, 2019, 07:11:58 PM »
Hi eva, what is your Avast Mobile Security app version?
What you are describing was a bug related to Huawei and Honor devices, it has been fixed since version 6.15.

Offline auate

  • Newbie
  • *
  • Posts: 3
Re: AVAST waking up my phone very often!
« Reply #2 on: July 03, 2019, 02:20:34 PM »
I have a similar issue in my Samsung S9+, but it started happening once I downloaded this merkur magic app https://play.google.com/store/apps/details?id=com.w_MerkurMagic_App_9228191. I guess it has something to do with it...
« Last Edit: July 12, 2019, 10:37:38 PM by auate »

Offline Tereza V.

  • Moderator
  • Advanced Poster
  • *
  • Posts: 889
Re: AVAST waking up my phone very often!
« Reply #3 on: July 12, 2019, 11:14:38 PM »
Are you sure it is caused by Avast Mobile Security? The permanent notification is not related to installed apps.

Offline Demitasse

  • Newbie
  • *
  • Posts: 6
Re: AVAST waking up my phone very often!
« Reply #4 on: July 18, 2019, 09:57:33 AM »
Avast on my Galaxy S8 device also regularly requests scan after I install some software from Apknite, this is mostly installed directly with the apk file, not through Google Play. Is this worrying?

Offline Tereza V.

  • Moderator
  • Advanced Poster
  • *
  • Posts: 889
Re: AVAST waking up my phone very often!
« Reply #5 on: July 23, 2019, 07:56:31 AM »
Hi, it's caused by a battery saver that your device uses. With Android 9, when our app is restarted, the system displays a notification, which lights the screen up. If the app continuously ran in the background, it would not happen.

Try this:

- make it possible for the app to run in the background (whitelist our app from battery saver)
- go to notifications settings, choose Avast Mobile Security, and switch "Sticky notification'"jdou do nastavenĂ­ notifikacĂ­, vyberou AMS, tap "Sticky notification" and set its "Importance" to "Low".

Offline josephstall.lone

  • Newbie
  • *
  • Posts: 3
Re: AVAST waking up my phone very often!
« Reply #6 on: July 25, 2019, 08:27:14 AM »
Try to update to the newest version. A slight bug is there in Huawei phones but it can be fixed on a later update.