Avast Secureline blocks my access to my Bank Login

[Lara15]

Hi

Is there a work around for the problem I am having when trying to log on to my Online Banking?

If Secureline is on I get an error message "Sorry, an error has occurred [Error: 1007 ID: 18.245b655f.1551623012.e354074]" from my bank and cannot access anything on their website.

I have just tried with the Secureline switched off and low and behold I can get in.

Is there a work around that I can use other than turning off the Secureline?

Thanks in anticipation of some help.

Lara

[Asyn]

Is there a work around that I can use other than turning off the Secureline?

Hi Lara, probably not, as some banks block certain IP ranges.
But feel free to contact support: https://support.avast.com/contact

[bob3160]

You can also try a different location.
It's also possible that you bank is blocking access since it expects you to be at a certain location.
I personally always file a travel plan with my bank when I'm on the road and then choose a city that complies with that travel plan.