Author Topic: Cancel Avast Cleanup free trial and auto subscription  (Read 49469 times)

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Offline Goč2

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #180 on: October 14, 2020, 02:52:54 PM »
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 27256398

Offline cesarrodblan

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #181 on: October 14, 2020, 08:40:21 PM »
Hi,

I would like to cancel my free trial subscription for Avast Cleanup but I can't find the cancel option anywhere.

The subscription code is: ***************

Many thanks.
« Last Edit: October 15, 2020, 03:02:29 PM by r@vast »

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #182 on: October 15, 2020, 03:02:05 PM »
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 27256398

Hi,

It has been cancelled.

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #183 on: October 15, 2020, 03:02:43 PM »
Hi,

I would like to cancel my free trial subscription for Avast Cleanup but I can't find the cancel option anywhere.

The subscription code is: ***************

Many thanks.

Hi,

It has been cancelled.

Offline emmanueladapoe

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #184 on: October 15, 2020, 10:29:14 PM »
Avast is automatically renewing a years subscription i cancelled in 2018 and so without my consent been debiting £49.99 in subsequent years, i find this fraudulent and will have to report this incident to my Bank :(

Offline Kamil121

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #185 on: October 17, 2020, 02:42:19 PM »
Hi, I would like to cancel my free Avast Cleanup trial and auto subscription. It's order #26813078.

I would also like to know how to remove my card details from Avast records.

Offline Abdullrahman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #186 on: October 17, 2020, 03:22:56 PM »
Hi, i would also like to cancel my subscription.
********************
« Last Edit: October 19, 2020, 01:35:27 PM by r@vast »

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #187 on: October 19, 2020, 01:08:51 PM »
Avast is automatically renewing a years subscription i cancelled in 2018 and so without my consent been debiting £49.99 in subsequent years, i find this fraudulent and will have to report this incident to my Bank :(

Hi,
We always send out an email before automatically renewing a subscription and on the day of renewal.
According to your system, you only unsubscribed from Avast Cleanup Premium Oct 2020.

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #188 on: October 19, 2020, 01:25:20 PM »
Hi, I would like to cancel my free Avast Cleanup trial and auto subscription. It's order #26813078.

I would also like to know how to remove my card details from Avast records.


Hi,

It seems that you have already cancelled your auto-subscription.
For removal of card details, please contact Avast support: https://support.avast.com/en-eu/contact/sales_other_general

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #189 on: October 19, 2020, 01:37:51 PM »
Hi, i would also like to cancel my subscription.
********************

Hi,

The email address and name as used on this forum, do not correspond to the email address and name associated with the activation code you provided.
Please PM me the name or email address associated with the activation code.

Offline tglass1

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #190 on: October 19, 2020, 08:14:18 PM »
I am have security premium.  I made a mistake and asked for cleanup thinking its free.  I found out after downloading and installing that it cost money.  I have not activated or paid.  I can't get rid of the application because it says it's open.  I have tried everything.  Uninstall instructions are useless because I can't get to options/menus because it isn't activated.  You MUST give people warning that something is going to cost extra and you MUST add an item to the uninstall screen for "How to uninstall app if installed but not activated".  Why do you choose to make your customers angry by doing sneaky things????

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #191 on: October 20, 2020, 10:57:07 AM »
I am have security premium.  I made a mistake and asked for cleanup thinking its free.  I found out after downloading and installing that it cost money.  I have not activated or paid.  I can't get rid of the application because it says it's open.  I have tried everything.  Uninstall instructions are useless because I can't get to options/menus because it isn't activated.  You MUST give people warning that something is going to cost extra and you MUST add an item to the uninstall screen for "How to uninstall app if installed but not activated".  Why do you choose to make your customers angry by doing sneaky things????

Hi,

Are you referring to Avast Cleanup Premium for Mac or PC? Could you also clarify how you went about obtaining Avast Cleanup Premium?

Offline Nenad31

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #192 on: October 21, 2020, 10:18:06 PM »
I deleted email with Order ID, how can i get Order ID again?

Offline bob3160

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #193 on: October 22, 2020, 12:12:23 AM »
I deleted email with Order ID, how can i get Order ID again?
Use 0000000 (7 zeros) as the id and explain your problem.
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Offline muinteoir

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #194 on: November 03, 2020, 06:05:53 PM »
Please cancel my free trial for avast cleanup.
Subscription ****************
Thanks

« Last Edit: November 04, 2020, 02:05:06 PM by r@vast »