Author Topic: Cancel Avast Cleanup free trial and auto subscription  (Read 1659 times)

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Offline seannymc

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Cancel Avast Cleanup free trial and auto subscription
« on: March 05, 2019, 04:07:00 PM »
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708

Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #1 on: March 06, 2019, 09:19:48 AM »
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708

Hi,

I just cancelled your subscription.

The trial period is still valid until March 11 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline halis.michal

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #2 on: March 11, 2019, 09:43:10 AM »
Hello, I wish to cancel my automatic subscription and get my money back (free trial has already finished) please, but I dont know the order number, It didnt came up to my email, only number of my license (6Q7CZU-NY6992-45C8CN)

Thank you

Offline Asyn

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #3 on: March 11, 2019, 09:51:59 AM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
Win 8.1 [x64] - Avast Premier 19.5.2378.B#4 - CC 5.57 - MCS - EEK - FF ESR 60.6.3 [NS/AOS/uBO] - TB 60.6.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline moe111

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #4 on: March 19, 2019, 01:02:15 PM »
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708

Hi,

I just cancelled your subscription.

The trial period is still valid until March 11 so you can still enjoy our product until then.

Thank you and have a nice day.


Isn't there a way to do my own cancellation?
I thought it would be more appropriate.

Thanks

Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #5 on: March 19, 2019, 02:11:21 PM »
I wish to cancel my free trial and auto subscription for Avast Cleanup, order no. 29527334708

Hi,

I just cancelled your subscription.

The trial period is still valid until March 11 so you can still enjoy our product until then.

Thank you and have a nice day.


Isn't there a way to do my own cancellation?
I thought it would be more appropriate.

Thanks

Hi,

you can follow the instructions here: https://support.avast.com/en-ww/article/Cancel-auto-renewal
If it won't work for some reason, let me know and I will cancel it for you so you won't lose your money.

Regards.

Offline moe111

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #6 on: March 22, 2019, 12:36:24 PM »
Hi,

Since this is a trial license, there is no unsubscribe button when I go to subscriptions in my account. Therefore, I can't cancel it.
Can you kindly cancel it for me.

Thanks.

Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #7 on: March 25, 2019, 11:53:51 AM »
Hi,

Since this is a trial license, there is no unsubscribe button when I go to subscriptions in my account. Therefore, I can't cancel it.
Can you kindly cancel it for me.

Thanks.

Hi,

I just cancelled your subscription.

Thank you and have a nice day.

Offline Cecilia34

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #8 on: March 27, 2019, 10:56:27 AM »
voglio cortesemente cancellare il mio periodo di prova per avast cleanup premium con ordine numero 30339160108.
grazie mille

Offline Asyn

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #9 on: March 27, 2019, 11:01:32 AM »
Please post English here, else use the forum section for your language.
-> https://forum.avast.com/index.php?board=21.0
Win 8.1 [x64] - Avast Premier 19.5.2378.B#4 - CC 5.57 - MCS - EEK - FF ESR 60.6.3 [NS/AOS/uBO] - TB 60.6.1 [EM] - ACP/ASB/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline escoda645

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #10 on: April 25, 2019, 05:44:22 PM »
I want to cancel avast cleanup premium free trial.  Order ID 17009883638

Offline BWhit

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #11 on: April 25, 2019, 06:19:54 PM »
Quote
I want to cancel avast cleanup premium free trial.  Order ID 17009883638


Hi escoda645,

I have cancelled the auto-renewal subscription for your trial product now, and you will not be automatically charged for any paid subscription in relation to this license.

The trial itself is still valid until Jun/19/2019, so you can continue to enjoy our product until then.

Offline slush510

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #12 on: May 15, 2019, 03:40:42 PM »
I want to cancel the auto-renewal subscription for Avast Cleanup. I only have the licence # B8EPKV-N6LD42-5LC6NA
Can you kindly cancel it for me?
Thx

Offline BWhit

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #13 on: May 15, 2019, 05:40:53 PM »
Hi slush510,

I'm afraid that the auto-renewal for the license number you quoted has already been processed today, so I have instead notified our distributor to refund the payment for you. They will arrange this transaction and notify you in due course.

Please be aware, it may take between 5 to 7 business days to complete the refund process, and to have the funds back in your account.