Author Topic: Cancel Avast Cleanup free trial and auto subscription  (Read 48490 times)

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Offline Christine190

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #30 on: December 20, 2019, 10:07:08 AM »
Hi, I've also been trying to cancel my Avast Cleanup Pro Subscription and it hasn't been working. I never got an order confirmation email from Avast after the free trial was activated, so I'm unable to find my Order ID and Password too. Honestly, it's been a struggle to cancel the autorenewal and after hours of being on this forum, I think this is the only way to do it.

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #31 on: December 20, 2019, 12:27:03 PM »
Hi,

Please PM me the email address you used for the subscription to the free trial.

Offline Christine190

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #32 on: December 21, 2019, 07:43:04 AM »
I'm new to this site, so I'm not sure if I sent the PM correctly. Please let me know.

Offline Paul982

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #33 on: January 14, 2020, 08:52:10 PM »
Hi i would like to cancel my free trial of avast cleanup but as everyone has mentioned there is no cancel button to do it myself also i dont have any order number for the free trial. Please cancel it for me thanks.
« Last Edit: January 14, 2020, 08:54:33 PM by Paul982 »

Offline bob3160

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #34 on: January 14, 2020, 09:57:08 PM »
Hi i would like to cancel my free trial of avast cleanup but as everyone has mentioned there is no cancel button to do it myself also i dont have any order number for the free trial. Please cancel it for me thanks.
Contact Sales:  https://support.avast.com/en-us/contact/enter/
If you don't have an order # use 00000000 then explain your problem.
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Offline Paul982

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #35 on: January 15, 2020, 01:32:29 AM »
It doesnt give me anywhere to explain to them what my problem is i only want to stop the subscription renewal on the cleanup program after the free trial runs out nothing more nothing less.

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #36 on: January 15, 2020, 09:50:01 AM »
It doesnt give me anywhere to explain to them what my problem is i only want to stop the subscription renewal on the cleanup program after the free trial runs out nothing more nothing less.

Hi,

Please PM me your email address or name used when registering or the activation code.

Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #37 on: January 15, 2020, 10:41:26 AM »
It doesnt give me anywhere to explain to them what my problem is i only want to stop the subscription renewal on the cleanup program after the free trial runs out nothing more nothing less.

Hi,

I was looking for your record in our database based on the email you have registered here on the forum but all I can see there are licenses which expired in 2018.

Ideally I would need your activation code to be able to pair it with the correct record, so please send it to me via PM and I will cancel the subscription for you.

Thank you!

Offline Bill296

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #38 on: January 25, 2020, 01:06:54 AM »
I wish to Cancel Avast Cleanup free trial and auto subscription #  VDVLRH-98D5ZJ-4HU9U6.

Offline du.hofmann97

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #39 on: January 26, 2020, 11:02:29 PM »
Hi,

i wish to cancel my avast cleanup premium subscription for two licenses. i do however not have a receipt and don't know which e-mail they are linked to or if they're at all ( i think i got them with a free account). i can however see the license number in the desktop app, but cant figure out how to cancel them. it's RZU5MA-F89RG2-4YU52W

Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #40 on: January 27, 2020, 09:14:11 AM »
I wish to Cancel Avast Cleanup free trial and auto subscription #  VDVLRH-98D5ZJ-4HU9U6.

Hi,

I just cancelled your subscription.

The trial period is still valid until February 09 so you can still enjoy our product until then.

Thank you and have a nice day.

Offline Stellarman

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #41 on: January 27, 2020, 09:16:53 AM »
Hi,

i wish to cancel my avast cleanup premium subscription for two licenses. i do however not have a receipt and don't know which e-mail they are linked to or if they're at all ( i think i got them with a free account). i can however see the license number in the desktop app, but cant figure out how to cancel them. it's RZU5MA-F89RG2-4YU52W

Hi,

I just cancelled both of your subscriptions as you requested.

They are still valid until Feb/21/2020 and Apr/19/2020 so you can still enjoy our products until then.

Thank you and have a nice day.

Offline alank58

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #42 on: January 28, 2020, 03:46:54 AM »
I wish to cancel my clean-up order number 37478683139

Offline r@vast

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #43 on: January 28, 2020, 09:21:40 AM »
I wish to cancel my clean-up order number 37478683139

Hi, your subscription was cancelled Jan/27/2020.

Offline tznpoint

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Re: Cancel Avast Cleanup free trial and auto subscription
« Reply #44 on: February 13, 2020, 04:50:59 PM »
I wish to cancel my free trial and auto subscription for Avast Cleanup with  PBP8NK-4YA9AJ-4W49XJ. Thank you.