Author Topic: Unable to Send For Analysis  (Read 1256 times)

0 Members and 1 Guest are viewing this topic.

Offline kerr.jnr

  • Newbie
  • *
  • Posts: 3
Unable to Send For Analysis
« on: March 03, 2019, 09:48:31 PM »
Getting an error "Something went wrong, please try again later." when I try to send a file for analysis from the virus chest, refer to attached screenshot.

Offline BWhit

  • Avast team
  • Sr. Member
  • *
  • Posts: 273
Re: Unable to Send For Analysis
« Reply #1 on: March 04, 2019, 12:27:57 PM »
Hi kerr.jnr,

I'm sorry for the error message that you are seeing - it is likely due to the application not being able to connect to our servers for some reason.

In order to get the file to our Virus Lab specialists, can I ask you to extract/restore the file from the Virus Chest and then report the file as a false positive (and upload a copy of it for analysis) using this form:

To extract the file, please open Virus Chest > click the "..." icon to the right of the file listed in the Virus Chest > click "Extract" > choose a location to save the file.