Author Topic: Android Mobile Security Anti-Theft - existing user account  (Read 1834 times)

0 Members and 1 Guest are viewing this topic.

Offline Petr67

  • Newbie
  • *
  • Posts: 1
I installed latest Avast Mobile Security on my new Samsung A40 (with czech environment) and when I tried to attach my existing account to Anti-Theft setup, then I got error message, that my credentials are not correct. But when I use same credentials on web or other device, then it is working fine. Could you please advise to me how correct this issue?

Offline Tereza V.

  • Avast team
  • Advanced Poster
  • *
  • Posts: 957
Re: Android Mobile Security Anti-Theft - existing user account
« Reply #1 on: June 21, 2020, 06:41:41 PM »
Hi, try this, please:
1) uninstall ALL Avast apps (remove the Avast Mobile Security from Device Administrators first)
2) check there is no "Avast" in your device Settings → Accounts
3) remove the device from the Avast My Account
4) only then install the Avast apps back and log them back in the My Account