Author Topic: Changes to device section  (Read 21717 times)

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Offline budac2

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Changes to device section
« on: March 08, 2019, 04:12:36 PM »
Hello Avasters!

We’re sorry to say we no longer support Windows and Mac devices in the “devices” section in my.avast.com accounts. Licenses and Anti Theft should still work fine, but we’re sorry for any inconvenience this may cause you.

Let us know if you have any questions,
The Avast Team

Offline Roddy3109

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Re: Changes to device section
« Reply #1 on: March 08, 2019, 06:20:16 PM »
Not Good.

So if AVAST can't "reflect" your PC devices on your account page, then you have to wonder does their software actually do what it claims.

I just renewed "Premier" for an additional year.  Kinda wished I had not as I have noticed other issues.

Most likely will not renew again.




Offline chris..

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Re: Changes to device section
« Reply #2 on: March 09, 2019, 10:10:48 AM »
It was very useful for avast used on several devices and for global supervision, even if it had become very random in timing for months.
The fact of being able to manage the number of devices for a paid product also. How will we delete and replace a device with an unavailable hard disk drive (crash or theft )?
Threat statistics on the various devices will also be missing, even if these statistics had already been summarized to a minimum a few years ago.
Even if this was not the main usefulness of the account, I also appreciated the system information, last IP used  and update information for all devices
In short, bad news for me even if I understand that few users use their avast account, few even know that it exists.
I wonder what precipitated avast unilaterally towards the abandonment of this feature,..., strange :-\
 :'( :'( :'(
« Last Edit: March 10, 2019, 01:21:41 PM by chris.. »

Offline avastmonitor

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Re: Changes to device section
« Reply #3 on: March 09, 2019, 06:33:37 PM »
Can you explain why the devices for windows and mac are not supported anymore in the device section??

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Offline Tonanet

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Re: Changes to device section
« Reply #4 on: March 10, 2019, 10:32:18 AM »
I Will miss It too. It was very usefull for checking malware detections in various devices.

Offline jvlerks

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Re: Changes to device section
« Reply #5 on: March 10, 2019, 02:34:54 PM »
This is a bad decision.  How will I control all my devices remotely? :'(
My Windows laptop/desktop are more vulnerable to malware than my Android devices. So I need more control over Windows-devices when I away from home.
« Last Edit: March 10, 2019, 07:19:57 PM by jvlerks »

Offline Asyn

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Re: Changes to device section
« Reply #6 on: March 10, 2019, 03:50:49 PM »
Can you explain why the devices for windows and mac are not supported anymore in the device section??
A valid question...
W8.1 [x64] - Avast PremSec 19.9.2394.B#1 - CC 5.63 - EEK - Firefox ESR 68.3 [NS/AOS/uBO/PB] - Thunderbird 68.3 [EM] - ACP/ASL.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline bob3160

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Re: Changes to device section
« Reply #7 on: March 10, 2019, 08:47:17 PM »
This is a bad decision.  How will I control all my devices remotely? :'(
My Windows laptop/desktop are more vulnerable to malware than my Android devices. So I need more control over Windows-devices when I away from home.
That function never gave you control of the systems just gave you information about the system.
The function has actually been gone for some time already.  :(
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Offline chris..

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Re: Changes to device section
« Reply #8 on: March 10, 2019, 11:40:29 PM »
That function never gave you control of the systems just gave you information about the system.
right but you can monitor this information and act accordingly.
The fact that you can't manage a device through the avast account is not the most important thing.
The most important thing is to know (admin) as soon as possible that something is wrong or has been changed.
Your answer is only valuable with what you do with this function yourself but not with what others do with it  ;)
It also doesn't answer the question why avast decided to remove this feature so quickly without warning .

Offline bob3160

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Re: Changes to device section
« Reply #9 on: March 10, 2019, 11:50:00 PM »
It wasn't meant to answer the question. Only Avast can do that.
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Offline jvlerks

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Re: Changes to device section
« Reply #10 on: March 11, 2019, 07:56:39 AM »
That function never gave you control of the systems just gave you information about the system.
The function has actually been gone for some time already.  :(
As a non-English speaker (I'm Dutch) I used the wrong word perhaps. Sorry about that.  :-[
I want to say that I had the possibility to see remotely that there is something wrong (i.e. malware) on one of my devices, so I can get in action on that specific device.
« Last Edit: March 11, 2019, 09:50:58 AM by jvlerks »

Offline Clarice7

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Re: Changes to device section
« Reply #11 on: March 11, 2019, 08:53:33 AM »
It's really not good news. :-\

Offline chris..

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Re: Changes to device section
« Reply #12 on: March 11, 2019, 10:51:23 AM »
That function never gave you control of the systems just gave you information about the system.
The function has actually been gone for some time already.  :(
As a non-English speaker (I'm Dutch) I used the wrong word perhaps. Sorry about that.  :-[
I want to say that I had the possibility to see remotely that there is something wrong (i.e. malware) on one of my devices, so I can get in action on that specific device.
Yes,as in many languages (even in English) "control" does not always mean "manage" or "set up" but also "supervise" or "check"
It's this function that avast has removed and it's a shame   :( , I doubt the reasons are only because avast thinks it's useless for users.  :-\

Offline bob3160

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Re: Changes to device section
« Reply #13 on: March 11, 2019, 02:29:56 PM »
That function never gave you control of the systems just gave you information about the system.
The function has actually been gone for some time already.  :(
As a non-English speaker (I'm Dutch) I used the wrong word perhaps. Sorry about that.  :-[
I want to say that I had the possibility to see remotely that there is something wrong (i.e. malware) on one of my devices, so I can get in action on that specific device.
Yes,as in many languages (even in English) "control" does not always mean "manage" or "set up" but also "supervise" or "check"
It's this function that avast has removed and it's a shame   :( , I doubt the reasons are only because avast thinks it's useless for users.  :-\
The reply by Avast never stated that they thought it was useless.
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Offline budac2

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Re: Changes to device section
« Reply #14 on: March 11, 2019, 04:12:44 PM »
Thank you for your replies and comments, we are sorry this action has caused confusion. The reasoning is, we are reducing the data that we collect and we are reducing the data that we connect to other data when the data is not necessary for the functionality of the software. If this decision has broken software functionality, let us know.  Our intention is to reduce data collected and connected; our intention is not to break software functionality.
« Last Edit: March 11, 2019, 04:27:29 PM by budac2 »