Author Topic: Changes to device section  (Read 5390 times)

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Offline chris..

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Re: Changes to device section
« Reply #15 on: March 11, 2019, 05:22:40 PM »
Thanks budac2
If this decision has broken software functionality, let us know.
For me , with paid version multi devices , the answer is "yes"
I think it's useful for those who have more than 1 device, especially if they pay for protection, we should leave the remote supervision of the other devices to the administrator.
Don't you have the possibility to make this distinction, at least between paid and free (which is no longer linked to an e-mail address), which should considerably reduce the data collected and connected if this is what causes you a problem?
On the other hand, if your servers no longer support this overload and connection errors multiply at the expense of security updates then yes we prefer this way  :)

Offline jvlerks

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Re: Changes to device section
« Reply #16 on: March 11, 2019, 07:49:53 PM »
Thnx @budac2 for the info.
@chris..: I agree with you.

Offline avastmonitor

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Re: Changes to device section
« Reply #17 on: March 12, 2019, 12:13:54 AM »
Hi budac2,

Has this action to reduce data,and reduce connecting the data
something to do with the europian privacy rules?

The General Data Protection Regulation (GDPR) has been in force since 25 May 2018. This regulation ensures that the same privacy legislation applies throughout the EU.
 
Because already in the year 2018 the information about ur own IP & Mac adresses from the devices-info already where removed past year,
and now the devices list are completly gone so its closed for ever?

Regards

Avast free user


Offline Joseph334

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Re: Changes to device section
« Reply #18 on: March 13, 2019, 03:31:00 PM »
With paid subscriptions on multiple Windows PCs the the device section was very helpful knowing that "Media-PC" was not switched to the subscription and so was only running the free licence.... or that "Some old laptop" that was no longer in use was occupying a license slot.

I would gladly opt in to you collecting just the machine name and what license is attached to that machine if you want to "reduce data collected" to the bare minimum that made the feature at least useful for managing the Avast subscription.
Although having the dashboard that showed if any machine encountered threats or was not updating was nice to see too.

I'm not sure what devices would ever possibly show if Windows & Mac are not listed, I'm not running Avast on a Nix webserver or smart phone....

Offline eric.bouillet

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Re: Changes to device section
« Reply #19 on: March 14, 2019, 12:48:02 AM »
Hi, funny I just requested why to help desk...Now I understand why.
By the way, since 2 days I'm receiving message of failure when emailing to support@help2.avast.com for help...Another change?

" WE�RE SORRY...

Our Customer Care team cannot accept unsolicited emails, so your email was not delivered. For help with your Avast product, subscription, billing issues, technical support, and more, please visit our Customer Support website: https://support.avast.com

Please don�t reply to this email. It was sent from an automated account that can�t respond to your replies.

Thank you for your understanding!

Your Avast Team"

Offline bob3160

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Re: Changes to device section
« Reply #20 on: March 14, 2019, 01:52:37 PM »
Hi, funny I just requested why to help desk...Now I understand why.
By the way, since 2 days I'm receiving message of failure when emailing to support@help2.avast.com for help...Another change?

" WE�RE SORRY...

Our Customer Care team cannot accept unsolicited emails, so your email was not delivered. For help with your Avast product, subscription, billing issues, technical support, and more, please visit our Customer Support website: https://support.avast.com

Please don�t reply to this email. It was sent from an automated account that can�t respond to your replies.

Thank you for your understanding!

Your Avast Team"
https://support.avast.com/support/tickets/new
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Offline nappysolo

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Re: Changes to device section
« Reply #21 on: March 15, 2019, 04:20:59 PM »
This is disappointing. I found the function to check the status of other devices very useful.

Offline MartinZ

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Re: Changes to device section
« Reply #22 on: March 18, 2019, 04:06:43 PM »
for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used

Offline avastmonitor

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Re: Changes to device section
« Reply #23 on: March 19, 2019, 04:53:40 PM »
Free avast users : They are banned from getting there devices overview in there account. ( X )
Paid Users : They get there devices overview in there account ( V )

So the devices for windows and mac are supported for paid users only !

I will find a resolution and maybe ill go to avira

Regards

Avast Free User

Offline schmidthouse

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Re: Changes to device section
« Reply #24 on: March 23, 2019, 10:41:15 PM »
for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used

Any information Martin on a time line> when this might occur/   :)
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Offline DavidR

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Re: Changes to device section
« Reply #25 on: March 24, 2019, 01:30:05 AM »
I though that this decision was a poor one, seeing how people in the forums reported using it.

Now we free version users have little to complain about, but paid version users must be mighty pissed.  If the decision is to revise and simplify the devices subscriptions, fine. 

Surely this revision/simplification should have been done before switching the lights out.
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Offline rocksteady

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Re: Changes to device section
« Reply #26 on: March 24, 2019, 10:21:32 AM »
I was directed to this thread after discovering Windows devices now missing from my Avast Account page.
I thought something was wrong, as had seen no announcement of this change.
Good to have some explaination and accept the reasoning, but prefer to see all my Avast protected devices listed IMO.

Offline schmidthouse

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Re: Changes to device section
« Reply #27 on: March 24, 2019, 04:17:26 PM »
for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used

Any information Martin on a time line> when this might occur/   :)

Bump
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Offline Asyn

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Re: Changes to device section
« Reply #28 on: March 24, 2019, 04:21:53 PM »
for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used
Any information Martin on a time line> when this might occur/   :)
Bump
Be patient, it's weekend. ;)
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Offline schmidthouse

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Re: Changes to device section
« Reply #29 on: March 24, 2019, 05:54:44 PM »
for paid subscriptions we plan to have a simple overview for you to see on which devices the subscription is being used
Any information Martin on a time line> when this might occur/   :)
Bump
Be patient, it's weekend. ;)

Yes of course :)
***HP ENVY 15K LT W10 Pro 64Bit/750GB HD/16GB Ram/Avast Prem.bc/VS/ASB beta/Mbam/Secureline/SANDBOXIE/Prey Project
**HP Compaq 8510p LT W10 Pro 64Bit/1TB HD/8GB Ram/Avast Prem 19.4.2374/VS/ASB/Mbam/SecureLine/SANDBOXIE/Prey Project 
     
*Dell Inspiron XPsp4 PRO 32Bit/2.5GB Ram/Avast(since 2002)18.8.2356/OSA/WP/Comodo FW 3.14/Secureline/Comodo IceDragon v.40
<LAYERED SECURITY SOFTWARE PROTECTION + MCShield on all OS's>