Author Topic: Money taken from my bank account without permission  (Read 5132 times)

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Offline paul.r

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Money taken from my bank account without permission
« on: March 02, 2019, 03:31:59 PM »
Let me start by saying that over the past few years I have used and been a big fan of Avast free anti-virus, but my faith has been shattered by what is either shady practice or gross incompetence.

On 5th December 2018 I signed up for two 60-day trials.....for Avast Internet Security & for Avast SecureLine VPN. Prior to the 60-day period expiring I opted not to auto-renew. So far, so good.

I have just received my bank statement for February, only to find that on 6th February Avast took £39.99 from my account! This it appears is for Avast CleanUp. But here's the problem... I never signed up for a trial of Avast CleanUp. I've never received any notification the I was signed up to Avast CleanUp for a trial or otherwise, and consequently I have never received an option to cancel that non-existent trial!

The first I knew about Avast CleanUp was when Avast took that money from my account. I don't know if I am the only example of something like this happening to....perhaps people can let me know.

I really hope that this was a genuine mistake and not something more sinister. I'm posting here in the hope that someone from Avast can address this & also to raise awareness of this issue to others in the hope that it won't happen to anyone else.


Offline Asyn

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Re: Money taken from my bank account without permission
« Reply #1 on: March 02, 2019, 04:20:46 PM »
-> https://support.avast.com/article/24/ (Orders/Renewals/Refunds)
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline BWhit

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Re: Money taken from my bank account without permission
« Reply #2 on: March 04, 2019, 04:01:25 PM »
Hi paul.r,

I have sent you a message about the situation now - as it includes some personal information, I can't post a reply publicly.

Offline paul.r

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Re: Money taken from my bank account without permission
« Reply #3 on: March 05, 2019, 02:15:57 PM »
Thank you for the message, and thanks for sorting out the issue so swiftly. Much appreciated.

Offline carl.misiano

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Re: Money taken from my bank account without permission
« Reply #4 on: March 21, 2019, 11:28:07 PM »
I just want Avast to give me back my money as I have not agreed to automatically pay for anything in my life. I don't have nor have I had the paid subscription on my computer for quite a few years. I don't like that I can not speak to a representative of the company about this problem so I am going to tell my bank to reverse the charges if possible and never allow Avast to automatically deduct any payments from my bank account for a product I have not actually had in years. I didn't even get an email to tell me about the charges to my account.

Offline bob3160

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Re: Money taken from my bank account without permission
« Reply #5 on: March 21, 2019, 11:32:35 PM »
I just want Avast to give me back my money as I have not agreed to automatically pay for anything in my life. I don't have nor have I had the paid subscription on my computer for quite a few years. I don't like that I can not speak to a representative of the company about this problem so I am going to tell my bank to reverse the charges if possible and never allow Avast to automatically deduct any payments from my bank account for a product I have not actually had in years. I didn't even get an email to tell me about the charges to my account.
Follow this advice: https://forum.avast.com/index.php?topic=225695.msg1496797#msg1496797
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