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Author Topic: How to Cancel, Uninstall or Complain About AOL  (Read 4980 times)

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drhayden1

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How to Cancel, Uninstall or Complain About AOL
« on: July 21, 2006, 10:40:59 AM »
for those unfortunate people who have aol-hell and cannot get rid of it,this may or maynot help :D
Here's a site for AOL-hell users who've had enough :o
http://marahs-aol-log.livejournal.com/

this site is unabashedly a "One Stop for getting AOL-hell out of your life" with all the best links on the Web for getting it done plus the latest AOL-hell news, reviews and humor  ::)
« Last Edit: July 21, 2006, 11:04:25 AM by drhayden1 »
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drhayden1

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Re: How to Cancel, Uninstall or Complain About AOL
« Reply #1 on: July 21, 2006, 01:55:25 PM »
« Last Edit: July 23, 2006, 03:28:18 AM by drhayden1 »
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Offline bob3160

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Re: How to Cancel, Uninstall or Complain About AOL
« Reply #2 on: July 24, 2006, 02:12:23 PM »
AOL: Once You Join, You Can't Leave!
Consumerist.com has posted what appears to be an AOL customer service
manual that details how company representatives are expected to handle
users who wish to cancel their service.

AOL phone reps are allegedly required to wear customers down into keeping
their accounts by employing various questionable tactics -- including
assaulting the user with a barrage of annoying sales pitches ...


... Click to read the rest of the article (and our most recent articles)
online:

http://www.infopackets.com/channels/en/windows/gazette/2006/20060724_aol_once_you_join_you_cant_leave.htm
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Bagheera

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Re: How to Cancel, Uninstall or Complain About AOL
« Reply #3 on: August 03, 2006, 02:07:54 PM »
When it came to AOL one thought from the movie Matrix kept running through my head.....

"Why oh why didn't I take the blue pill??????"

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Offline polonus

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Re: How to Cancel, Uninstall or Complain About AOL
« Reply #4 on: August 03, 2006, 02:23:38 PM »
Hi Bob3160,

And AOL is also becoming a Nightmare for the Shareholders, they certainly missed a Train or two and running into a Railblock.

polonus
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neal62

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Re: How to Cancel, Uninstall or Complain About AOL
« Reply #5 on: August 03, 2006, 09:37:25 PM »
If you folks would like to hear a tape of a AOL customer talking to an AOL Tech trying to cancel their service then please go HERE.   :)
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Offline polonus

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Re: How to Cancel, Uninstall or Complain About AOL
« Reply #6 on: August 03, 2006, 10:08:18 PM »
Hi Neal63,

And you use this as a "worst practices" example. Also people in Europe working in various Call Centers function in a "brain-drain"-mode, if you won't give in to their aggresive stupid reasoning they say that you are going against your own interests. They are training "plurks" to-day, food for Robocop.

polonus
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Cybersecurity is more of an attitude than anything else. Avast Evangelists.

Use NoScript, a limited user account and a virtual machine and be safe(r)!

neal62

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Re: How to Cancel, Uninstall or Complain About AOL
« Reply #7 on: August 03, 2006, 10:13:03 PM »
Hi Polonus,
     I understand. I thought this was a interesting recording. I didn't like what I heard and thought it was strictly un-necessary pressure being put on the customer from AOL. This company is eventually going to "reap what they have sowed" in the long run. I believe we are just seeing the beginning of this.  :)
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