Dear Dave328,
I suggest you submit a ticket from Avast Business Support website :
https://www.avast.com/business-support-contactMake sure you include :
• Full Name
• E-mail Address
• Name of the Product
• Screenshots of the software running on your device
• License number/key/file
• Or any order Reference numbers you may have
• Where you purchased Avast from
Additionally we will need some information from your computer to help us resolve this issue.
• Step 1. We need your computers “Application” and “System” Event logs so please follow the instructions below:
• Click “Start”
• Click “Control Panel”
• Double click “Administrative Tools”
• Double click “Event Viewer”
• Right click “Application”
• Click “Save log file as”
• Choose a folder to save the file such as "Desktop"
• Type a name such as “Your Name Application”
• Right click “System”
• Click “Save log file as”
• Choose a folder to save the file such as "Desktop"
• Type a name such as “Your Name System”
Step 2. Please provide us with an msinfo output for analysis:
• Press the "Windows key" on your keyboard and "R" in order to bring up the "Run" box
• Type “msinfo32” (Without Quotes)
• Click "OK"
• Click "File" and "Save"
• Choose "Desktop" and type a name in the "File name" box such as “System Info”
• Now click "Save"
We will analyse the data and contact you with further information by email.
Best regards,
Ghassen Hammami
Avast for Business Technical Support