Author Topic: Second problem with Avast Premier -- PDF files will not save properly  (Read 558 times)

0 Members and 1 Guest are viewing this topic.

Offline lcfraser

  • Newbie
  • *
  • Posts: 15
My partner installed Avast three days ago and immediately started to have serious issues with it.  Apart from no longer being able to print from any computer on our network, now he has discovered that all of his PDF's (which are important documents) will no longer save properly.   

He opens a PDF form and tries to save it with another name (it is a form we re-use) it will not do that.

This is a major problem.  We have uninstalled AVAST, but the problems continue and we have no idea what to do. 

We need to get all trace of Avast off his computers so that he can stop spending his time on problems and get back to work.

Offline Pondus

  • Probably Bot
  • ****
  • Posts: 36925
Re: Second problem with Avast Premier -- PDF files will not save properly
« Reply #1 on: March 26, 2019, 09:23:46 PM »
Quote
We need to get all trace of Avast off his computers so that he can stop spending his time on problems and get back to work.
Using the Uninstall Utility for Avast Antivirus
https://support.avast.com/en-eu/article/Uninstall-Antivirus-Utility


Offline kwiq

  • Avast team
  • Sr. Member
  • *
  • Posts: 253
Re: Second problem with Avast Premier -- PDF files will not save properly
« Reply #2 on: March 27, 2019, 08:47:43 AM »
Hi lcfraser,
the issue with printer might be connected to firewall - try to change profile.
To Pdf do you have Ransomware Shield component and if yes in which mode  it runs ?
https://support.avast.com/en-eu/article/Antivirus-Ransomware-Shield-FAQ