Author Topic: Avast Account redirecting to Subscriptions with reduced menu.  (Read 6009 times)

0 Members and 1 Guest are viewing this topic.

Offline rocksteady

  • Super Poster
  • ***
  • Posts: 1326
When I login at https://my.avast.com , the page immediately redirects to https://subscriptions.avast.com

I then have only 2 Menu options.
“Subscriptions”
“Devices”
No Menu item for Forum, Avast Homepage or links to Avast Blog entries as in the past.

I am using Avast Free on Windows and Andriod, so no Subscriptions.

Choosing Devices I see my Android device listed.
I then have 4 Menu options.
“Subscriptions”
“Devices”
“Forum”
“Avast Homepage”.
There are still no links to Avast Blog items.

This redirection behaviour has happened only in past few days.
I am seeing this redirection behaviour on Win10, Firefox, Opera and Avast browsers. Also Linux Firefox.

I am fnding it annoying that I cannot now get to all Avast account features from login.
I am having first to select "Devices" from Menu to get a Menu that includes "Forum" option.


Offline rocksteady

  • Super Poster
  • ***
  • Posts: 1326
Re: Avast Account redirecting to Subscriptions with reduced menu.
« Reply #1 on: April 04, 2019, 11:15:44 AM »
Not had any replies, so done a bit more investgating myself.
Transpires that on sucessful login to my.avast (i.e. Avast Account), the first page that appears very briefly is "Phones" page (see screenshot), before redirecting to the unpopulated "Subscriptions" page. It was difficult capturing the screenshot as the "Phones" page only appears for les than 1 second.

In any case I do not see "Phones" page as menu item either on "Subscriptions" page menu or "Devices" page menu.
The menu items are as I posted before.
Also as mentioned before I get this on multiple browsers and systems.

So is this "Phones" page screwing up my.avast login and causing redirection to subequipped menu "Subscriptions" page?
Anyone else affected by this bad behaviour on login to my.avast?

Edit 22/4/19. Uploaded sequence of cropped and annotated screenshots to explain what I am seeing.
Note only way to navigate to "Forum" is via "Devices" page.
 

 


« Last Edit: April 22, 2019, 10:39:27 AM by rocksteady »

Offline mchain

  • Avast Evangelist
  • Ultra Poster
  • ***
  • Posts: 5417
  • Spartan Warrior
Re: Avast Account redirecting to Subscriptions with reduced menu.
« Reply #2 on: April 17, 2019, 10:37:37 PM »
Have you had a look at this sticky above?  Notifications of changes for my.avast.com posted here:  https://forum.avast.com/index.php?topic=225826.0
Windows 10 Home 64-bit 21H2 Avast Premier Security version 22.8.6030 (build 22.8.7500.734) UI version 1.0.723.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 87068
  • No support PMs thanks
Re: Avast Account redirecting to Subscriptions with reduced menu.
« Reply #3 on: April 18, 2019, 12:20:24 AM »
As has been mentioned massive changes to the my.avast.com, essentially it means there is bugger all there for free avast users.  Unless of course you have some other paid subscription, in which case you would see that in Subscriptions.

It is meant to display mobile devices, but that I believe is only if you have the AMS Anti Theft module rooted.  Or presumably have purchased AMS Pro.

You can crop images so they show what is needed to show the issue, it keeps the image within the forum window.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.10.6038 (build 22.10.7633.734) UI 1.0.733/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline rocksteady

  • Super Poster
  • ***
  • Posts: 1326
Re: Avast Account redirecting to Subscriptions with reduced menu.
« Reply #4 on: April 22, 2019, 10:46:45 AM »
@mchain: Yes I read about changes to my.avast as per the item you linked.

@DavidR: I have edited my last post above with sequence of cropped screenshots to better illustrate what I am seeing.
I agree with your sentiment about inferior usefulness of my.avast. It is especially more difficult now for users to navigate to this Forum via my.avast.

Offline DavidR

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 87068
  • No support PMs thanks
Re: Avast Account redirecting to Subscriptions with reduced menu.
« Reply #5 on: April 22, 2019, 11:39:16 AM »
Yes, very challenging to navigate, much less find what it is you want.

As a side note I have never gone to the my.avast.com page to get to the forum (outside of testing). I just use a book mark or more often I still have a Firefox Tab open.
Windows 10 Home 64bit/ Acer Aspire F15/ Intel Core i5 7200U 2.5GHz, 8GB DDR4 memory, 256GB SSD, 1TB HDD/ avast! free 22.10.6038 (build 22.10.7633.734) UI 1.0.733/ Firefox, uBlock Origin, uMatrix/ MailWasher Pro/ Avast! Mobile Security

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76115
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Account redirecting to Subscriptions with reduced menu.
« Reply #6 on: April 22, 2019, 04:31:21 PM »
It is especially more difficult now for users to navigate to this Forum via my.avast.
Hi, you can use/bookmark this direct link: https://id.avast.com/login?target=https://forum.avast.com
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline rocksteady

  • Super Poster
  • ***
  • Posts: 1326
Re: Avast Account redirecting to Subscriptions with reduced menu.
« Reply #7 on: April 22, 2019, 06:48:39 PM »
It is especially more difficult now for users to navigate to this Forum via my.avast.
Hi, you can use/bookmark this direct link: https://id.avast.com/login?target=https://forum.avast.com

@Asyn. Indeed that is what I have done myself, but new users will not find the Forum from my.avast, or even from the main Avast website.

Also answers yet why the phantom "Phone" page appears, then dissapears. All a bit weird.
« Last Edit: April 22, 2019, 07:04:36 PM by rocksteady »

Online bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 47557
  • 62 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Avast Account redirecting to Subscriptions with reduced menu.
« Reply #8 on: April 22, 2019, 11:55:40 PM »
This is how I get to the forum:

The my.avast.com account is only for license information since I'm using the free version of Avast and I paid for SecureLine.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 76115
  • Urlaub/Vacation
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: Avast Account redirecting to Subscriptions with reduced menu.
« Reply #9 on: April 23, 2019, 06:09:25 AM »
It is especially more difficult now for users to navigate to this Forum via my.avast.
Hi, you can use/bookmark this direct link: https://id.avast.com/login?target=https://forum.avast.com
@Asyn. Indeed that is what I have done myself, but new users will not find the Forum from my.avast, or even from the main Avast website.
Hi, guess new users will reach the forum via Help page in Avast AV.
W8.1 [x64] - Avast PremSec 22.7.7366.BC [UI.713] - Firefox ESR 91.11 [NS/uBO/PB] - Thunderbird 91.11
Avast-Tools: Secure Browser 103.0 - Cleanup 22.2 - SecureLine 5.18 - DriverUpdater 22.2 - CCleaner 6.01
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline Hurshel

  • Newbie
  • *
  • Posts: 1
Re: Avast Account redirecting to Subscriptions with reduced menu.
« Reply #10 on: May 12, 2019, 01:42:56 PM »
When I logon to my avast its not showing my subscription even though I've had the same subscription for years. Also the avast that is installed isn't picking up my subscription even though i'm logged into my account on the avast program. I even had my license emailed to me and it tells me its a license for an unsupported program.

Offline rocksteady

  • Super Poster
  • ***
  • Posts: 1326
Re: Avast Account redirecting to Subscriptions with reduced menu.
« Reply #11 on: May 12, 2019, 05:23:03 PM »
@Hurshel,
Have you looked at this thread:
https://forum.avast.com/index.php?topic=225826.0

Offline render1967

  • Newbie
  • *
  • Posts: 9
Re: Avast Account redirecting to Subscriptions with reduced menu.
« Reply #12 on: May 16, 2019, 02:29:19 PM »
For a long time I did not enter my Avast account. So, how i understand there is no more benefits from recommendation avast to friends? Is it?
« Last Edit: May 16, 2019, 02:46:57 PM by render1967 »

Online bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 47557
  • 62 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: Avast Account redirecting to Subscriptions with reduced menu.
« Reply #13 on: May 16, 2019, 02:44:11 PM »
For a long time I did not enter my Avast account. So, how i understand there is no more benefits from suggestion avast to friends? Is it?
Rewards have changed but are still available:

« Last Edit: May 16, 2019, 02:47:30 PM by bob3160 »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, Avast Free 22.5, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq -- My Online Activity https://

Offline render1967

  • Newbie
  • *
  • Posts: 9
Re: Avast Account redirecting to Subscriptions with reduced menu.
« Reply #14 on: May 16, 2019, 03:10:56 PM »
For a long time I did not enter my Avast account. So, how i understand there is no more benefits from suggestion avast to friends? Is it?
Rewards have changed but are still available:

Thank you very much, friend! :) I confess - I had not looked there.