Author Topic: Laptop connects to mobile hotspot but no internet access  (Read 2812 times)

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Offline debz57

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Laptop connects to mobile hotspot but no internet access
« on: March 31, 2019, 03:14:45 AM »
Probably been asked before but since downloading Avast I can no longer access the internet via mobile hotspot even though it connects to hotspot. 
Any assistance would be greatly appreciated but I'm not too technically minded so easy instructions would be helpful thanks.

Offline Pondus

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Re: Laptop connects to mobile hotspot but no internet access
« Reply #1 on: March 31, 2019, 10:24:36 AM »
what avast version .... free / Internet security / premier ...... ?




Offline debz57

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Re: Laptop connects to mobile hotspot but no internet access
« Reply #2 on: March 31, 2019, 10:46:24 AM »
Yep - that might help. Premier version

Offline Pondus

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Re: Laptop connects to mobile hotspot but no internet access
« Reply #3 on: March 31, 2019, 10:53:00 AM »
Is your avast firewall network profile in private mode? .... reboot computer after selecting private



Offline debz57

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Re: Laptop connects to mobile hotspot but no internet access
« Reply #4 on: March 31, 2019, 11:03:39 AM »
Thanks. No idea. Where do I find that setting? I've had a look but cant find it, thanks.

Offline Asyn

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Re: Laptop connects to mobile hotspot but no internet access
« Reply #5 on: March 31, 2019, 11:20:23 AM »
Win 8.1 [x64] - Avast PremSec 20.7.2422.B#2 [UI.547] - CC 5.70 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline debz57

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Re: Laptop connects to mobile hotspot but no internet access
« Reply #6 on: April 01, 2019, 09:53:10 AM »
This is driving me craaaazy!!! Thanks for the link but whenever I click on the avast icon it just goes straight to Cleanup section. There is no icon to open the user interface.

Offline Asyn

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Re: Laptop connects to mobile hotspot but no internet access
« Reply #7 on: April 01, 2019, 10:00:35 AM »
This is driving me craaaazy!!! Thanks for the link but whenever I click on the avast icon it just goes straight to Cleanup section. There is no icon to open the user interface.
Sorry to ask, but is the AV installed or only Avast Cleanup..?
Win 8.1 [x64] - Avast PremSec 20.7.2422.B#2 [UI.547] - CC 5.70 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline debz57

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Re: Laptop connects to mobile hotspot but no internet access
« Reply #8 on: April 01, 2019, 10:03:18 AM »
I initially had the free version and then upgraded. I assumed I was getting AV as well. So if I dont have AV why is the hotspot blocked?
« Last Edit: April 01, 2019, 10:16:10 AM by debz57 »

Offline Asyn

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Re: Laptop connects to mobile hotspot but no internet access
« Reply #9 on: April 01, 2019, 10:09:35 AM »
I initially had the free version and then upgraded. I assumed I was getting AV as well
Well, Avast Cleanup Premium is not the same as Avast AV Premier.
Best you contact support: https://support.avast.com/contact
Win 8.1 [x64] - Avast PremSec 20.7.2422.B#2 [UI.547] - CC 5.70 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline debz57

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Re: Laptop connects to mobile hotspot but no internet access
« Reply #10 on: April 01, 2019, 11:37:13 PM »
Thank you

Offline Asyn

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Re: Laptop connects to mobile hotspot but no internet access
« Reply #11 on: April 02, 2019, 07:21:32 AM »
You're welcome.
Win 8.1 [x64] - Avast PremSec 20.7.2422.B#2 [UI.547] - CC 5.70 - EEK - FF ESR 68.11 [NS/AOS/uBO/PB] - TB 68.11 - SB/CP/SL/DU.BC
Deutschsprachiger Bereich -> Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0