Author Topic: I payed for 1 year to get my 3d party ads removed but the option is not availabl  (Read 1807 times)

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Offline Fredrik32

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This is such bullshit. I have had this 3d party pop-up ads for 2 days and Avast should solve the problem but after updating that option isn't even available. I want my money back

Offline Tereza V.

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Hi, if you are referring to a problem in a web browser, than it is not a bug - the Web Shield can only inform you there is some threat and suggests you should leave the page.
However, if you are talking about an inability to remove a virus, although it has been detected, it is an issue we would really like to investigate. I'd like to point you to an FAQ article (https://goo.gl/UyCr7U) which explains how to install screen capture app, record your attempt to remove the virus and share the video with us. Your help will be highly appreciated.

Offline Fredrik32

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No it's not the web browser. I get an ad strip on the bottom of my screen and it opens a web browser that goes to an address with multiple pop-ups and ask me to enable my location

Offline Tereza V.

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Then we need to see it - please follow the instructions above, thanks.