Microsoft Outlook doesn't connect if Avast is enabled

[Murugan N]

Hi Team,

I have installed avast and purchased Internet security licence

OS - Windows 10
Avast Version - 19.3.2369 (build 19.3.4241.445)
Virus Definition 190407-6

My company uses VPN for emails, VPN Client is Citrix - NetScaler Gateway

I have included Outlook.exe and the Vpn client location as well as the file in the exceptions

Still it doesnt work, IT WORKS ONLY IF I COMPLETELY DISABLE AVAST

Pls help me configure Avast settings and whitelist the necessary files

Thanks

[Pondus]

Is your avast firewall network profile in puplic or private mode?

Try private and reboot?

[Pondus]

Setting up Firewall Application Rules in Avast Antivirus
https://support.avast.com/en-eu/article/Antivirus-Firewall-Application-Rules

=================================================================

NOTE:The Network profiles control the settings which determine how strictly Firewall protects your PC.

Private: a lower level of security suitable for when your PC is connected to a trusted network such as your home or work network.
This profile enables better connectivity, and permits all communication within the network.

Public: a higher level of security suitable for when your PC is connected to a public network such as in a cafe or airport.
Because public networks present greater security risks, no incoming communication is permitted when this profile is set.

=================================================================

[Murugan N]

No Luck, tried configuring firewall settings in Avast, Also tried disabling the firewall still doesnt connect.

It connects and works fine only if i disable the Avast Client completely 

[Asyn]

Repair Avast:
1. Avast GUI -> Settings -> Troubleshooting
2. Click on 'REPAIR APP'.
3. Follow instructions.
4. Reboot.

[Murugan N]

Yes, tried "REPAIR APP".

Disabled Firewall - No Changes and still the outlook shows disconnected

Disabled Avast agent - Works perfectly fine

[Asyn]

- OS..? (32/64 Bit..? - which SP/Build..?)
- Other security related software installed..?
- Which AV(s) did you use before Avast..?

[Murugan N]

Win10 - Version 1803 - OS Build - 17134.648
No Other security software installed - Again reiterating, Outlook works completely fine if Avast is disabled, I use Citrix VPN to connect to my work email
I have not used any other AV before

 

[Asyn]

Follow instructions: https://support.avast.com/article/33/

[Murugan N]

Y9ADT

Pls use this File ID to analyse

[Asyn]

Y9ADT

OK, I'll forward it.

[Murugan N]

Any update on this issue..? Thanks

[Asyn]

Any update on this issue..? Thanks

I forwarded it yesterday, now it's up to the devs...

[Asyn]

Update to the latest version (19.4.2374): https://forum.avast.com/index.php?topic=226462.0

[Murugan N]

I have updated to the latest version, Also configured avast firewall. Still outlook doesn't connect. It works fine completely only when Avast is completely disabled.