Author Topic: License renewal not working  (Read 17484 times)

0 Members and 1 Guest are viewing this topic.

Offline MartinZ

  • Moderator
  • Advanced Poster
  • *
  • Posts: 1070
  • Product Manager
Re: License renewal not working
« Reply #15 on: April 12, 2019, 12:33:33 PM »
Thanks for the screenshot. We will fix it asap. It seems like you got a wrong screen.

Offline Gellon

  • Newbie
  • *
  • Posts: 1
Re: License renewal not working
« Reply #16 on: April 12, 2019, 01:54:43 PM »
I believe that I'm getting the wrong screen as well. Will this be fixed for everyone or do you have to do it individually?

Offline MartinZ

  • Moderator
  • Advanced Poster
  • *
  • Posts: 1070
  • Product Manager
Re: License renewal not working
« Reply #17 on: April 12, 2019, 06:15:22 PM »
for everyone. you got the screen automatically? without clicking anywhere in Avast UI?

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 46008
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: License renewal not working
« Reply #18 on: April 12, 2019, 11:36:29 PM »
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline jovilim

  • Newbie
  • *
  • Posts: 1
Re: License renewal not working
« Reply #19 on: April 13, 2019, 04:18:12 AM »
I also paid the licence for additional $25 to upgrade to Internet security. but no email and no where to download. Try to check for email to ask Avast. cannot find. Super frustrating!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Offline Asyn

  • Avast Überevangelist
  • Certainly Bot
  • *****
  • Posts: 71857
    • >>>  Avast Forum - Deutschsprachiger Bereich  <<<
Re: License renewal not working
« Reply #20 on: April 13, 2019, 06:40:37 AM »
I also paid the licence for additional $25 to upgrade to Internet security. but no email and no where to download. Try to check for email to ask Avast. cannot find. Super frustrating!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
-> https://www.avast.com/resend-license-paid.php (Resend paid license)
Win 8.1 [x64] - Avast PremSec 21.9.6605.IBC [UI.666] - EEK - Firefox ESR 78.14 [NS/uBO/PB] - TB 91.1.1
Avast-Tools: Secure Browser 93.0 - Cleanup 21.3 - SecureLine 5.13 - Driver Updater 21.3 - CCleaner 5.85
Avast Wissenswertes (Downloads, Anleitungen & Infos): https://forum.avast.com/index.php?topic=60523.0

Offline chris..

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 2507
Re: License renewal not working
« Reply #21 on: April 13, 2019, 01:24:55 PM »
This explains the process:
https://forum.avast.com/index.php?topic=93544.msg1486387#msg1486387
Look at the exchanges between harvey21 and MartinZ, your (basic) link which takes up the explanations already given by Asyn does not explain the "new" grey click problems (screenshot of harvey21 #13, Lucas402 and undoubtedly : o ) , we notice that the "select" button for avast free, does not appear.Of course, after a clean install, it must work properly but people will prefer to fix the problem normally
Obviously, there is a new (not very important) Avast free renewal problem, as MartinZ #15 and #17 seem to say and want to fix.  :(

Offline davews

  • Jr. Member
  • **
  • Posts: 64
Re: License renewal not working
« Reply #22 on: April 15, 2019, 12:07:54 PM »
As of today I am also suffering from this annoyance. Will see what happens in 12 days time...

Offline Hopper15

  • Full Member
  • ***
  • Posts: 105
Re: License renewal not working
« Reply #23 on: April 16, 2019, 02:15:34 PM »
Thanks for the screenshot. We will fix it asap. It seems like you got a wrong screen.

Are we any closer to a fix?  My license expires in 5 days.
Win 8.1 64 bit 16GB Avast Free/Malwarebytes Pro/CCleaner

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 46008
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: License renewal not working
« Reply #24 on: April 16, 2019, 02:18:47 PM »
Thanks for the screenshot. We will fix it asap. It seems like you got a wrong screen.

Are we any closer to a fix?  My license expires in 5 days.
You should be able to follow the outline in my video to renew according to the information just posted by Avast.
https://forum.avast.com/index.php?topic=226632.msg1502315#msg1502315
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline Hopper15

  • Full Member
  • ***
  • Posts: 105
Re: License renewal not working
« Reply #25 on: April 16, 2019, 09:42:52 PM »
Thanks for the screenshot. We will fix it asap. It seems like you got a wrong screen.

Are we any closer to a fix?  My license expires in 5 days.
You should be able to follow the outline in my video to renew according to the information just posted by Avast.
https://forum.avast.com/index.php?topic=226632.msg1502315#msg1502315

Right now that isn't working.
Win 8.1 64 bit 16GB Avast Free/Malwarebytes Pro/CCleaner

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 46008
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: License renewal not working
« Reply #26 on: April 16, 2019, 09:45:16 PM »
Thanks for the screenshot. We will fix it asap. It seems like you got a wrong screen.

Are we any closer to a fix?  My license expires in 5 days.
You should be able to follow the outline in my video to renew according to the information just posted by Avast.
https://forum.avast.com/index.php?topic=226632.msg1502315#msg1502315

Right now that isn't working.
More explicit details would be helpful. Have you checked your licenses? What is the expiration date for Avast Free ???
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline chris..

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 2507
Re: License renewal not working
« Reply #27 on: April 16, 2019, 10:06:29 PM »
What is the expiration date for Avast Free ???
just have a look 3 posts above #23 (5 days)
There still seems to be difficulties when MartinZ indicates that the problem should disappear when there are 6 days left

Offline bob3160

  • Avast Überevangelist
  • Probably Bot
  • *****
  • Posts: 46008
  • 61 Years of Happiness
    • bob3160 Protecting Yourself, Your Computer and, Your Identity
Re: License renewal not working
« Reply #28 on: April 16, 2019, 10:14:59 PM »
What is the expiration date for Avast Free ???
just have a look 3 posts above #23 (5 days)
There still seems to be difficulties when MartinZ indicates that the problem should disappear when there are 6 days left
His quote said less than 6 days left.
Free avast! Security Seminar: http://bit.ly/2N1eaR2  -  Important: http://www.organdonor.gov/ -- My Web Site: http://bob3160.strikingly.com/ - Win 11 Pro v21H2 64bit, 16 Gig Ram, 1TB SSD, AvastOmni 21.6, How to Successfully Install Avast http://goo.gl/VLXdeRepair & Clean Install https://goo.gl/t7aJGq

Offline chris..

  • Avast Evangelist
  • Massive Poster
  • ***
  • Posts: 2507
Re: License renewal not working
« Reply #29 on: April 16, 2019, 10:22:33 PM »
and 5 days < 6 days